Applications close: 2024-12-19 (Midnight Adelaide time)
KEY RESPONSIBILITIES
- To facilitate the sale of FringeTIX tickets, vouchers, Memberships and merchandise at FringeTIX Box,Offices, Call Centre and off-site locations, providing an exceptional level of customer service
- To be thoroughly familiar with the Adelaide Fringe Guide, participating venues, promotions and events
- To be highly proficient with the FringeTIX ticketing system: Red61
- To address customer enquiries and/or complaints (where necessary), providing Adelaide Fringe patrons with the highest level of customer service and satisfactory resolutions while upholding the FringeTIX terms and conditions
- To support and encourage the Adelaide Fringe Volunteers
- Assist with maintaining the operational day-to-day running of aspects of FringeTIX and associated customer services, including but not limited to:
- Ensure there are adequate stock levels of Fringe Guides, tickets, envelopes, ticket wallets and merchandise during your shift
- Adhere to all aspects of FringeTIX ticketing policies – including but not limited to: refunds and exchanges, Fringe Voucher replacement, LPA & PCI Compliance
- Report any equipment faults as soon as practicable to your direct supervisor
- Assist, if required, with any internal ticketing needs from other Adelaide Fringe departments
- Assist with merchandise stock take
- Maintain a clean and safe box office environment
- Observe and follow all Occupational Health, Safety and Welfare regulations and safe working practices
- Undertake all projects and activities as directed by the Executive Director of Marketing Ticketing and Digital Services and Fringe Director & Chief Executive as required
- Adelaide Fringe may from time to time modify your duties and responsibilities but only to those which you have the skill and competence
ESSENTIAL CRITERIA
- Previous working experience in the field of customer service
- Demonstrated high level of customer service delivery and ability to resolve customer concerns and complaints in a timely and professional manner
- Previous working knowledge and experience working within an arts organisation is desired
- Experience working with the Red61 ticketing platform is desirable but not essential. Full training on the Red61 platform and Adelaide Fringe program and venues will be conducted during the training week
- Ability to liaise and communicate effectively with a broad range of committed staff and stakeholders, both internal and external to the organisation, in a professional and ethical manner
- High level computer literacy (including Microsoft Word, Excel and Outlook) and competency with ticketing systems (desirable)
- Excellent time management skills to manage complex tasks and competing deadlines concurrently
- High level attention to detail for data entry
- Ability to successfully reconcile a high volume of cash, EFTPOS and Credit Card transactions
- Availability to work over a seven-day, rotating roster including nights, weekends and public holidays as required
- Must be available for the training date (w/c 17th February)
How to apply
Please ensure you upload a resume and a cover letter outlining your experience and in response to the selection criteria.
APPLY FOR THIS ROLEView the full position description via the link below.
We strongly encourage applications from First Nations Peoples and welcome applications from those from marginalised groups.
Due to the high volume of applications received we will only contact successful candidates.
Position description (704 KB pdf )