Benefits of working at Adelaide Fringe:
- 1 week bonus (post) festival leave for year round staff (in addition to 4 weeks annual leave)
- Employee Assistance Program
- 9 day working fortnight for year round staff
- 2 days of Volunteer Leave for all full year and seasonal salaried staff
- Ongoing training opportunities
- Staff development days and opportunities
- An Adelaide Fringe Membership
- Flexible work environment
- An optional social calendar and events
- Study leave.
Our Commitment to Diversity and Inclusion
Positions Available
› Customer Experience Assistant (Box Office)
Applications close: 2025-11-21
Customer Experience Assistants are the public face of Adelaide Fringe, based at our flagship box office location in the east end, and also providing box office and front of house support at venues and activations across the city. You’ll help audiences purchase tickets, get answers, and navigate the festival with confidence. Whether it’s a packed night at Fringe Corner or you’re scanning tickets at a quiet session in a small venue, you’ll help keep things running smoothly with a calm, friendly approach.
In this role, you’ll use Red61, Adelaide Fringe’s ticketing system, to handle sales, exchanges and refunds. You’ll also manage merchandise and materials, maintain your box office space, and help resolve issues on the spot with the support of your Supervisors and Coordinators. This is a great opportunity for someone who enjoys being in the action, solving problems quickly, and making the festival a great experience for anyone who wants to be part of it.
› Customer Experience Assistant (Fringe HQ)
Applications close: 2025-11-21
Customer Experience Assistants are the first point of contact for Adelaide Fringe audiences. Whether you are on the phones, replying to enquiries, or providing ad-hoc support at physical locations, you help make the Fringe experience seamless, friendly and stress-free.
You’ll work in our call centre based at Fringe HQ, using Red61 to manage sales, process exchanges, and support access bookings. You’ll be part of a fast paced, supportive team that takes pride in clear communication, inclusive service and solving problems on the spot.
You don’t need to know everything on day one. All we ask is you bring energy, initiative, and a genuine care for our customers. This is a great role for someone who thrives in live environments, enjoys connecting with people and is up for the organised chaos that comes with festival life.
› Customer Experience Supervisor
Applications close: 2025-11-03
Customer Experience Supervisors help deliver the daily operations of Adelaide Fringe’s customer service sites, including box offices, call centre, information hubs, and signature project. Working under the direction of the Coordinator and Senior Coordinator teams, you’ll provide shift-based leadership to casual staff and volunteers, ensuring strong service, clear communication, and smooth day to day delivery.
This role is perfect for someone who thrives in a fast-paced environment, knows how to lead by example, and can think on their feet when the unexpected happens. You’ll make sure staff have the information and support the need to deliver great service. You will work closely with Coordinators and Senior Leadership to ensure each location runs smoothly and stays festival ready.
› Inclusion Action Plan Coordinator
Applications close: 2025-10-20
The Inclusion Action Plan Coordinator works within the Operations & Finance department and is directly accountable to the Executive Director – Operations & Finance. The primary role of the Inclusion Action Plan Coordinator is to ensure the implementation of Adelaide Fringe’s Disability Inclusion, Sustainability, Reconciliation and Multicultural Action Plan are tracked and outcomes delivered upon.
The Inclusion Action Plan Coordinator will have a practical approach, and hands on attitude. The role requires high level administration skills, with the ability to juggle multiple tasks simultaneously, communicate effectively and complete their work to a high standard in a busy environment. The role comprises a vital component in an agile team, implementing and growing Adelaide Fringe’s strategies and practices to actively move beyond the minimums in pursuit of inclusion.