Terms, Conditions & Privacy Policy

These terms and conditions govern your use of this website (Website), the use and sale of FringeTIX®, merchandise, memberships, vouchers and donations (Services). By using the Website or purchasing Services you acknowledge that you have read, understood and are bound by these terms and conditions (Agreement). If you do not understand the Agreement, or do not accept any part of it, then you may not use the Website or Services.

We”, “us” or “our” means Adelaide Fringe Incorporated (ABN 71 66 859 461) (Adelaide Fringe).

You” means the person using the Website, acquiring a FringeTIX® or seeking to attend or view an Event.

FringeTIX®” means a ticket (whether printed or electronic) to an Event.

FringeVIEW” means Adelaide Fringe’s online event viewing platform.

FringeVIEW Event” means an event, concert, performance or content to be viewed through FringeVIEW.

Event” means an event, concert, or performance that is arranged by Adelaide Fringe, or for which Adelaide Fringe sells FringeTIX® tickets, and includes FringeVIEW Events, unless stated otherwise throughout this Agreement. 

Intellectual Property Rights

The material on this Website is protected by copyright. You may use it for your personal and non-commercial purposes only. You must not otherwise use, copy, modify, transmit, store, publish or distribute this material without written permission from us and, if applicable, the respective rights holders.

You must not use any logos or other trademarks displayed on the Website, whether registered or not, or modify them in any way without written permission from us or the lawful owner.

FringeTIX® is a registered trademark of Adelaide Fringe.

Content & Service

While we aim to ensure all information on the Website is up-to-date, details may change from time to time.

You are not allowed to and agree not to circumvent, disable, fraudulently engage with, or otherwise interfere with any part of the Website or Services (or attempt to do any of these things).

We do not guarantee uninterrupted, fault-free or error-free service.

The Website may contain links to other websites, content or services. We do not guarantee that the links, or any content to which they link, will be functional, accurate, secure or up-to-date and you use any other website or content at your own risk.

FringeTIX®

All FringeTIX® sold through the Website are sold on behalf of the organisation or artists responsible for providing the Event.

All FringeTIX® are subject to any additional conditions applicable to the specific Event notified at the time of sale by Adelaide Fringe or by the venue or digital content hosting platform where the Event is being presented or streamed.

Fees

All FringeTIX® include a $3.00 transaction fee (Customer Booking Fee), included in the advertised ticket price.  

When terms and conditions are met for a refund, the Customer Booking Fee will be refunded.

The $3 Customer Booking Fee does not apply to any discounted ticket offer. The discount will only apply to the ticket price less the $3 Customer Booking Fee. This includes but is not limited to promo code discounts, BankSA Customer and Fringe Membership Pricing as well as 2 for 1 offers. 

All transactions made online at www.adelaidefringe.com.au incur a $1.80 transaction fee (Web Transaction Fee).

Tickets for FringeVIEW Events can only be purchased through the Website. When terms and conditions are met for a refund, the Web Transaction Fee will be refunded if no other items were purchased in the same transaction.  

All items ordered via post incur a $3.25 postage fee.  When terms and conditions are met for a refund, the postage fee will be refunded if no other items were purchased in the same transaction. Transactions made over the phone or at a box office do not incur a Web Transaction Fee.

FringeVIEW Events

To access FringeVIEW Events available through the Website you must register for online access on the Website.

When you purchase a FringeTIX® for a FringeVIEW Event you will be sent a confirmation email from Adelaide Fringe containing a URL link to a digital content hosting platform which will allow you to view the FringeVIEW Event online via a digital content hosting platform. The current digital content hosting platform used by Adelaide Fringe for FringeVIEW is YouTube. FringeVIEW live events may be hosted on other platforms such as Zoom.

You agree that the URL link provided by Adelaide Fringe is to a third party website and acknowledge and agree that you are bound by that digital content hosting platform’s terms and conditions. Your use of the third party website is at your risk. We are not liable or responsible for any restrictions to access to that platform, including due to your non-compliance with that platform’s terms and conditions and Adelaide Fringe are not liable or bound to offer a refund or resolution.

Viewing FringeVIEW Events require an internet browser and internet connection. You are responsible for ensuring your own device has a compatible internet browser and secure internet connection.

By purchasing a FringeTIX® for a FringeVIEW Event you are granted a personal, non-exclusive, non-transferable right to view and stream the FringeVIEW Event using the provided URL link.

FringeVIEW Events for which you have purchased a FringeTIX will be available for viewing for no less than 24 hours from the time that you receive an email confirmation containing the URL link. FringeVIEW Events may from time to time be made available for viewing for more than 24 hours at the discretion of Adelaide Fringe or the artist or performer.

Adelaide Fringe does not offer live support for accessing events that are a part of FringeVIEW. You are responsible for ensuring you have access to the platforms on which FringeVIEW events may be hosted.

Failure of audience to log in and view the content at the correct time does not entitle a customer to a refund. We recommend that you familiarise yourself with the platform that your event is streaming from prior to the event start time. Technical difficulties, poor internet connection and/or troubleshooting issues are outside of the artists or Adelaide Fringe’s control and therefore will not qualify a customer for a refund.

Should there be technical difficulties on the Artist’s behalf there may be a reschedule of the event, or a refund may be provided in line with the LPA Code of Practice.

If you opt in to make your camera available during a FringeVIEW live event, you are agreeing to the artist and participants within the event being able to access your image and that of your surroundings as well as your microphone. You also agree that the artists may record the event and use your image and sound recording at their discretion after the event has concluded without the need for further permissions to be sought.

Refunds – FringeVIEW Events

All FringeTIX® for FringeVIEW Events are final. Adelaide Fringe will not refund, cancel or exchange any FringeVIEW Event FringeTIX® unless faulty or as otherwise required by law. Due to the nature of the FringeVIEW platform, it is not possible to cancel your purchase once Adelaide Fringe has sent you can email confirmation of your purchase containing the URL link.

A FringeTIX®  for a FringeVIEW Event will be considered faulty if you notify Adelaide Fringe that the FringeVIEW Event:

within 24 hours of receiving email confirmation.

If the advertised ticket price for a FringeVIEW Event is discounted after you purchase your ticket, you are not entitled to a partial or full refund.

Dissatisfaction of a FringeVIEW Event does not entitle you to an exchange or refund.

Refunds – Events (excluding FringeVIEW Events)

This section does not apply to FringeTIX® for FringeVIEW Events.

All FringeTIX® sales are final. Adelaide Fringe will not refund, cancel or exchange any ticket except in accordance with Live Performance Australia (LPA) Ticketing Code of Practice and otherwise as required by law.

Latecomers may not be admitted. Venue and event staff hold the right to refuse entry to patrons who arrive at the venue after the start time of the event. In these circumstances, patrons are not entitled to a refund.

If an Event is cancelled, your FringeTIX® will be exchanged or refunded.

Refunds for FringeTIX® purchased by credit card via the Adelaide Fringe website will be refunded automatically to that credit card.

FringeTIX® purchased by cash, cheque or EFTPOS at one of our Box Office locations will be refunded by a bank transfer. You will be contacted via email in this instance with a request for further details. 

FringeTIX® purchased by Fringe Voucher will be refunded back to a voucher. A new voucher code will be sent to you via email. No cash refunds will be issued for purchases made by voucher.

If the advertised ticket price is discounted after you purchase your FringeTIX®, you are not entitled to a partial or full refund.

In the event that you are entitled to a refund due to a major change (in accordance with LPA guidelines), the refund must be actioned prior to the time of the event. If you attend the event, or do not contact Adelaide Fringe prior to the Event, you are not entitled to a refund. No refunds will be issued at the time of, or after the event takes place.

Dissatisfaction of an Event does not entitle you to an exchange or refund, as per the Live Performance Australia (LPA) Ticketing Code of Practice. 

Exchanges

Adelaide Fringe offers exchanges on FringeTIX® for Events (excluding FringeVIEW Events) if all of the following conditions are met:

  • the request for an exchange is submitted to Adelaide Fringe in writing by emailing fringetix@adelaidefringe.com.au;
  • the request for an exchange is made at a minimum of 48 hours prior to the original performance start time;
  • the original performance is not sold out;
  • the request for exchange is for the same event;
  • the performance you are requesting to exchange into must be of equal or greater value. You will not be refunded the difference in price type;
  • the customer has provided proof of the destruction of the original tickets, should printed tickets have been issued; and
  • the request is approved by the artist or presenter, after being submitted in writing by Adelaide Fringe.

An $8.50 exchange fee per transaction is payable by the customer at the time of exchange, if the exchange is approved.

If exchanging into a cheaper performance, customers will not be reimbursed the difference in ticket price.

General Terms and Conditions

If an Event is cancelled, Adelaide Fringe assumes no obligation for arranging a substitute Event or performance. 

Adelaide Fringe and the event organisers reserve the right to alter FringeTIX® prices, audience capacity or seating arrangements.

The venue’s management reserves the right to refuse admission.

No audio or video recorders or cameras may be taken into a venue or used without permission of the Event organiser and venue management by prior arrangement. A breach of this condition may lead to the confiscation of all equipment and removal of the patron from the venue. Mobile phones taken into a venue may not be used for the purpose of recording the performance.

No drugs, weapons, food, glass containers, umbrellas or lasers may be taken into a venue.

Some venues have no alcohol or non-smoking restrictions. Refer to conditions of entry at venue.

The Event organiser reserves the right to film, video, record, photograph, broadcast or telecast the event and you consent to the use of any image or recording taken of you, and anyone for whom you are responsible, while at an Event. We are not obliged to use, broadcast or provide to you any such recording.

Adelaide Fringe collects your personal information such as a mobile number and email address in case of an Event cancellation or change. If you do not supply sufficient and appropriate contact information Adelaide Fringe is not responsible for not contacting you.

Adelaide Fringe are the only authorised ticket seller for Events. We strongly recommend that you only purchase tickets from an authorised ticket seller.

There are laws that govern the reselling of tickets. FringeTIX® resold not in accordance with law may attract criminal penalties. 

If you have bought a FringeTIX® and can no longer attend the Event, you can pass on your FringeTIX® or sell it to a friend in accordance with reselling laws. You will be liable for all refunds in the event of a cancellation. If there's a change to the Event you will be responsible for passing this information onto the ticket holder.

Fringe Frenzy: Participating Events are 20% off for 20 hours from 8am on January 4th until 4am on January 5th. The Fringe Frenzy price type must be selected to obtain the discount. All regular Adelaide Fringe terms and conditions apply to the purchase of Fringe Frenzy tickets. NB: 20% off Fringe Frenzy does not apply to the booking fee and is only available until price types sell out. 

e-Tickets

This section does not apply to FringeTIX® for FringeVIEW Events.

Your order confirmation and physical FringeTIX® will feature a QR code. Please read all information on your order confirmation carefully, as this will inform you how your venue will admit you.

Your order confirmation or eTicket can be presented at the venue on a smartphone or tablet. Alternatively, you can print your eTicket/s and present them for scanning to gain access to the event.  Please read all information on your order confirmation carefully.

Some venues may require you to visit the venue box office to print or collect your FringeTIX® prior to attending the Event, check your order confirmation for details.

Latecomers

This section does not apply to FringeVIEW Events.

The Venue Management reserves the right to deny entry to an Event if you arrive late. Many shows have a strict no latecomer policy and no refunds will be issued if you are denied entry. Latecomer policies are in place to prevent disruption to the performers and other audience members. Shows will endeavour to commence at the advertised time, please ensure you are at the Event well in advance of the performance start time.

Lost Tickets

Replacement of lost or stolen FringeTIX® are subject to approval from the Event organiser.           

Adelaide Fringe reserves the right to not replace general admission FringeTIX®.

Proof of original purchase must be presented for replacement of all FringeTIX®. Adelaide Fringe reserves the right to charge a fee for any re-issued FringeTIX®. For lost ticket enquiries please email fringetix@adelaidefringe.com.au.

Fringe Memberships

Purchase of Membership

  • The purchase of a Fringe Membership scheme covers the member for 365 days from the purchase date.
  • Fringe Membership is non-refundable and non-transferable.
  • A one-off payment of $25.00AUD per year is required to become a full Fringe Member or $40.00AUD is required when become a Fringe Fanatic Member. This can be purchased online, over the phone or at any of the Adelaide Fringe box offices.
  • Your Fringe Membership is a digital membership. Fringe Membership number is your Booking Reference Number displayed when you purchased your membership (also contained in your confirmation email). Membership details are also accessible in the MyDetails section of your MyFringe account at www.adelaidefringe.com.au
  • Fringe Membership collects your personal information in order to provide you with the most relevant information and to contact you in relation to an event cancellation. If you fail to supply sufficient and appropriate contact information, Fringe Membership is not responsible for failure to contact you.

Member Benefits and Discounts  

  • Adelaide Fringe reserves the right to make alterations to the Fringe Membership scheme and its benefits from time to time and without prior notice.
  • Adelaide Fringe reserves the right to offer promotions, benefits or competitions to select members and categories at any time.
  • Member deals, discounts and offers are not eligible to be backdated, and are only valid for the promotional period or until Adelaide Fringe states the offer has ended or a capacity has been reached.
  • Fringe Fanatic Members are permitted to enter the Fringe Club 2020 before 10pm each night the Fringe Club is operational.
  • Fringe Club entry only available to members 18 years or older.
  • Entry is valid for the Fringe Fanatic Member-only and is not able to be transferred.
  • Entry to the Fringe Club each night is only available to Fringe Fanatic Members if venue capacity allows.
  • Adelaide Fringe reserves the right to decline entry as per the Fringe Club terms and conditions.

Member Competitions and Giveaways

  • In the event that for any reason whatsoever a winner does not claim the prize within the outlined timeframe, the winner will automatically forfeit any right or interest in the prize.
  • In the absence of a listed date, winners will have 5 working days to claim their prize.
  • It is a condition of accepting the prize that the winner must comply with all the conditions of use of the prize and the prize supplier’s requirements.
  • Prizes and giveaways are not transferrable and cannot be exchanged or redeemed for cash.
  • All tickets and prizes won or received via Fringe Membership are the responsibility of the event organiser, artist or promoter and are non-refundable or exchangeable. It is not the responsibility of Fringe Membership, if an event is cancelled, to provide a refund or offer a new prize to the winner.

Discounted (25% off) Ticket Offer

  • Discount (25% off) Ticket Offer is on participating and selected Adelaide Fringe shows only.
  • Discounted (25% off) Ticket Offer is only applicable against full priced tickets and applies to two (2) tickets per event, per membership. 
  • Discount (25% off) Ticket Offer applies to the ticket price, excluding customer booking and web transaction fees.
  • Adelaide Fringe and Adelaide Fringe Artists reserve the right to cap allocation of tickets available on the Discount (25% off) Ticket Offer.
  • Adelaide Fringe and Adelaide Fringe Artists reserve the right to withdraw from the Discounted (25% off) Ticket Offer at any point. This does not impact tickets already purchased.
  • Discount (25% off) Ticket Offer must be redeemed at point of sale. The offer is only applicable to full price tickets and cannot be redeemed on preview days or in conjunction with any other offers.
  • In the case of a reissue of tickets, FringeTIX® is of no obligation to offer a Membership discount if the new performance has exhausted its allocation of Fringe Member tickets.  

General

  • All standard Adelaide Fringe Ticketing Terms and Conditions apply to all tickets purchased, won or gifted through Adelaide Fringe Membership.

FringeVIEW Fringe Member Photo Competition 

  1. Competition is exclusive to Fringe Members 
  2. You must have a valid Fringe Membership or Fanatic Membership both at time of entry and winner announcement or be willing to purchase one. 
  3. Competition starts 29 April 2020 9AM 
  4. Competition closes 6 May 2020 11.59PM
  5. Method of entry is via The Fringe Member Facebook Group (https://www.facebook.com/groups/fringemembers2018/)
  6. Only current Fringe Members will have access to the group.Allow 48 hours for access to the group to be processed. 
  7. Valid entries must include photo of how they are enjoying FringeVIEW. 
  8. Entries are judged on quality, creativity and content. 
  9. Entires deemed offensive will be removed and disqualified.
  10. All entries give permission for the Adelaide Fringe to publish on their social media (Facebook, Instagram and Twitter), on the Fringe Website and in digital and print.
  11. Winner will be announced by 9 May 2020 
  12. Prize is valued at over $100AUD 
  13. Winner will have 3 business days to provide details for prize to be posted 
  14. Adelaide Fringe takes no responsibility for prizes lost or damaged in transit 
  15. Prizes are not exchangeable, refundable or transferable.

Fringe Vouchers

Fringe Voucher expiry dates are fixed. 

Vouchers can be redeemed on any Event, merchandise, memberships and donations to the Adelaide Fringe Artist Fund.

Vouchers will not be replaced if lost or stolen. Please treat your voucher as if it were cash, they cannot be reissued and Adelaide Fringe takes no responsibility if your voucher is misplaced and is then redeemed by another customer.

If an Event is cancelled and you are entitled to a refund, your refund will be returned to a voucher. This voucher sits against your account and can only be redeemed by you. In this instance you will receive a new voucher number.

Vouchers cannot be redeemed for cash.

Any unspent value remaining on your FringeTIX voucher after April 15 2020 will be automatically donated to the Adelaide Fringe Artist Fund and cannot be redeemed after this date.

FringeVIEW 2020 vouchers expire on the May 31 2020. Any unspent value remaining on your FringeVIEW voucher after May 31 2020 cannot be redeemed after this date.

BankSA Card Holder $5 FringeVIEW Voucher
1. Free $5 FringeVIEW voucher is claimable by BankSA Cardholders
2. Bank Identification Number (BIN) will be cross checked against the database for proof of validity prior to Voucher being issued
3. BankSA Card Holder $5 FringeVIEW voucher is valid for all FringeVIEW events unless sold out
4. BankSA Card Holder $5 FringeVIEW vouchers are valid from May 1st until May 31st 2020 at which point all vouchers will expire
5. If the full value of the voucher is not redeemed, any remaining value will expire on May 31st 2020
6. BankSA Card Holder $5 FringeVIEW Vouchers are not redeemable for cash
7. Any refund on cancelled events purchased with the voucher will be issued back to the voucher and will not be valid beyond the voucher expiry date

Concession Card Holders

Holders of valid concession cards are eligible for Concession price FringeTIX®, where applicable. This includes seniors, students and health care card holders. You may be asked to show your valid concession card when purchasing or collecting your FringeTIX®, or on entering the venue and may be denied entry should you fail to supply valid ID relating to your concession.

Ratings and Content Warnings

Adelaide Fringe is an open access festival and does not see or curate any of the works prior to the festival. All Events are self-rated by the Artists or Producers associated with an Event. Adelaide Fringe does not take any responsibility for an incorrect rating, or unsuitability of an Event.

Unless an Event is categorised as a children’s event, show content may not be suitable for all ages. It is your responsibility to check the suitability of a show for any children for whom you are purchasing tickets. The venue which you are attending reserves the right to request proof of age identification before permitting entry into an Event, and may deny entry if the work is not deemed suitable for children. 

Please note, some venues may have liquor licensing in place that does not allow under 18s entrance past a certain time, even if accompanied by an adult. If unsure, you are advised to contact the venue.

The rating 18+ is strictly restricted to patrons 18 or older. This could be due to content of the show or liquor licensing regulations at the venue. If you purchase a ticket that is for an 18+ performance and you are denied admittance, you will not be refunded the ticket price. 

Dissatisfaction with the content or rating of an Event does not entitle the customer to a refund.

Every effort has been made to ensure the accuracy of the program and its details however event details, prices and ratings are subject to change wherever necessary and without notice.

Companion Cards

All ticketed Adelaide Fringe Events accept the Companion Card and will issue a companion ticket when bought with an accompanying ticket. Please call 8100 2000 to make a booking.

When Companion tickets are being purchased over the phone or counter, the ticket seller may ask for the Companion Card number. When attending an Event, the venue staff may ask to sight the Companion Card on entry. Failure to present a Companion Card may result in refusal of entry. 

Adelaide Fringe and Live Performance Australia

Adelaide Fringe issues FringeTIX® tickets in accordance with the Live Performance Australia (LPA) Ticketing Code of Practice. For a copy of the LPA Ticketing Code for consumers please click here.

Payment

If you are unsure if a payment has gone through, please contact Adelaide Fringe by calling 8100 2000 or by emailing fringetix@adelaidefringe.com.au immediately. If payment has been unsuccessful, we can happily help you secure your FringeTIX®. We are unable to provide a refund for duplicate bookings, so if you are unsure, it is best to check with us before proceeding on a secondary transaction.

The Website does not accept AMEX cards.

Complaints and Questions?

Please send through your complaints or questions to buzz@adelaidefringe.com.au.

Security & Privacy

You are responsible for the security of your username and password.

We do not guarantee that this Website or any third party website linked to this Website is free from viruses or other material that could affect your device. You should take your own precautions against these risks.

You can read our full Privacy Policy here.

Cookies

Our website uses cookies. Cookies are small text files that are stored on your device. They are created when you visit a website, to help the website owner to manage how their site is used, including tracking users’ movements between pages or visits, keeping information voluntarily given by the user and  matching a user’s historical preferences with content and advertising that may be of greater relevance to them, to make the user’s experience more personal.

Please refer to our full Privacy Policy linked above for more information about how we use cookies.

Disclaimers and Liability

Your access to and use of this Website and Services is at your own risk and we will not accept any liability in relation to it, other than liability that cannot be excluded under applicable laws.

Australian Consumer Law provides certain statutory guarantees for consumers which cannot be excluded. Nothing in these terms and conditions modifies or excludes those guarantees.

To the extent permitted by law, Adelaide Fringe will not be responsible or liable for any loss, damage or injury to the extent arising under or in connection with this Agreement or the Services, including from:

  • your access to and use of the Website or any related content or information;
  • your attendance at or viewing of any Event;
  • your purchase of FringeTIX®;
  • your negligent acts or omissions;
  • any pre-existing medical condition;
  • your breach of this Agreement; or
  • your reliance on reviews or opinions about Events and performers.

You should make your own further enquiries before deciding whether an Event is suitable.

You are responsible for your personal possessions such as bags, mobile phones and other items you carry with you to venues.

Adelaide Fringe does not promise that the Website, or any content, service or feature of the Website will be uninterrupted or error-free, or that any defects will be corrected. The Website and any content, service or feature are provided on an “as-is” basis and “available” basis without any warranty of any kind whether express or implied.

Adelaide Fringe reserves the right, without notice, to do any of the following at any time:

  • to modify, interrupt, suspend or terminate operation of or access to the Website, or any portion of the Website; and
  • to modify or change the Website, and any policies or terms.
Termination

Adelaide Fringe has the right to terminate your access to the Website or any or all of the Services at any time, without notice, for any reasons, including without limitation, breach of this Agreement.

Amendments

We may amend these terms and conditions by updating them on our Website.

Advertising Terms & Conditions

To read our full Fringe Festival 2020 Advertising Terms and Conditions click here.