Frequently Asked Questions

General

19 February - 21 March 2021! Our full program will be on sale from December 18, 2020.

 

 

Adelaide Fringe takes place in more than 300 venues across Adelaide’s CBD and suburbs, and stretches across regional SA from up in Whyalla all the way down to Mount Gambier. As Adelaide Fringe is an open access festival, we do not run or operate these venues. Interested in registering a venue for Adelaide Fringe? Click here for more info.

The full 2021 Adelaide Fringe Guide will be released in late December. After this date, you can browse or download a copy of the guide on our website. 

Subscribe to the Fringe e-news for the full wrap up of what’s happening all year round.

adelaidefringe.com.au/subscribe

Like us for event news and competitions

facebook.com/ADLfringe

Follow us for the latest news and insights

twitter.com/ADLfringe

Subscribe to the Fringe YouTube channel to see snippets of Fringe events

youtube.com.au/adelaidefringeinc

Find interesting ways to explore the program, behind the scenes pics and things that inspire us

instagram.com/adlfringe/

Use the #ADLfringe hashtag to tag your tweets, Instagram posts and Facebook posts.

Follow the hashtag to see what others are saying.

Unfortunately, due to high postage costs and resources, we are unable to post Fringe Guides. The digital guide will be available on our website from December 2020. 

Unfortunately we are not able to sponsor your event, organisation or fundraiser. Adelaide Fringe is a not-for profit that operates as an umbrella organisation for artists.

As an open-access festival, independent artists pay a fee to be registered in Adelaide Fringe, and use their own funds to stage their productions and/or run their venues. Although Adelaide Fringe retains a small servicing and booking fee, the majority of the ticket sales income goes directly back to the artists. 

Adelaide Fringe is an open access festival. Every year, hundreds of venues all over the state register to be a part of Fringe; all of these venues are independantly run. If you've lost something at a Fringe venue, you will need to contact that venue directly. Venue contact information can be found on our website by using the venue search option.

Adelaide Fringe is an open access arts festival; we don’t run our own venues and, therefore, don’t coordinate any stalls for catering or goods for sale.

Venues make their own arrangements for stalls and catering. If you're interested in having a stall at a Fringe venue, you will need to contact that venue directly.

For the most up-to-date information regarding COVID-19, click here.

Fringe Membership

Through Fringe Membership, you become a part of something much bigger. You join 6,000 entertainment lovers in Adelaide and unlock secret events, free movie screenings and exclusive discounts all year round. 

Membership is valid for one year from date of purchase. All you have to do is select the membership option which best suits you: 

Fringe Fanatic Membership ($40) has all the perks of the regular membership but you get unlimited 2for1 tix to participating Fringe 2021 events and loads more.
Fringe Membership ($25) has all the basics offering express ticketing collect and five 2for1 tix to participating Fringe 2021 events.

Fringe Fanatic Membership ($40) has all the perks of the regular membership but you get unlimited 2for1 tix to participating Fringe 2021 events and loads more.
Fringe Membership ($25) has all the basics offering express ticketing collect and 5x 2for1 tix to participating Fringe 2021 events. 

The easiest way to sign up as a member is right here on the Adelaide Fringe website! Seeing as you're already here, may as well right? Click here to sign in or create your MyFringe account and add a Fringe Membership to your cart. You can also sign up by calling us on 08 8100 2000.

Congratulations on signing up.

Our memberships are digital and you can access all Member Offers and benefits immediately after signing up via your MyFringe account.

You will receive a welcome email explaining your membership and benefits. If you don’t see it, just double check your junk mail.

Your membership is valid for one year from the date of purchase.
Renew your membership here.

Fringe Fanatics have access to uncapped 2for1 tix to participating Fringe 2021 events. Fringe Members have access to five 2for1 tix to participating Fringe 2021 events.

If you want to purchase FringeTIX that offer 2for1 tix to members, make sure you're logged in to your MyFringe and the discount will automatically apply to up to two (2) Full Price tickets.

Click here to sign into your MyFringe account and get the most of your membership.

Please note: the discount is deducted from the ticket price and excludes the booking fee. Discount is available on full price tickets only and is subject to availability. Once you  redeem a 2for1 ticket offer to a specific event they cannot book another 2for1 ticket for that same event. For all other terms and conditions regarding Membership and the 2for1 ticket offer click here.

Adelaide Fringe has made the decision to support Fringe venues and the hospitality industry in 2021 and will not be operating the Fringe Club which would compete with existing venues during this already difficult time.

Through our Membership program we are working with participating venues to offer Members offers and deals to encourage a vibrant nightlife during Fringe and we would urge our Members to support local and support the hospitality industry.

We hope you can understand this decision and can help support SA venues far and wide. 

We are able to look you up at the Box Office when you purchase your tickets. Or you can access a membership card which you can download and print a version by heading into the MyFringe page in your MyFringe account and look for the Fringe Fanatic or Fringe Membership logo. 

Sure can!

Your loved ones will be stoked with a year full of magical Fringe-ness, and hey, they might even shout you a discounted ticket or two to thank you for it.
Gift Memberships are available for purchase here

 

During the Fringe, you can buy up one lot of 2for1 tix per participating event (unless otherwise stipulated). So if you're going out for date night, you get two tickets for the price of one!

You can also bring one guest to any member events that you attend. But if your partner or other family members want to access all of the awesome member benefits, they'll need to purchase their own membership.

Just log in to your MyFringe account where you can update your billing and postal address details, add your DOB, change your password and also update your email account. Otherwise, give us a buzz on 08 8100 2000 and we'll help you out!

 

Lucky you!

Redeem your Fringe Membership using the voucher code either at a FringeTIX outlet, by calling 1300 621 255, or online.To redeem it online, simply click here, add the membership you want to your cart and then by provide the voucher code number at the checkout. Easy as pie!

Please note: if you redeem your gift membership online, it will incur a $1.80 web transaction fee. 

Hit up our Membership team by calling 08 8100 2000 during office hours, or by emailing membership@adelaidefringe.com.au

Ticketing

Our full program will be available from December 18, 2020! Head to FringeTIX to select your tickets.

Want to buy your tickets in person? Our FringeTIX Rundle Mall Box Office will be open from December 14, 2020. 

Want to know more about our ticket types? Head here

By e-Ticket
Select e-ticket as your delivery method and have your tickets sent straight to your inbox. Your order confirmation / tax invoice is your e-ticket. If you select e-ticket, you can bypass the Box Office queue and head straight to the venue! 

By Post 

FringeTIX can post out your tickets if you purchase them more than 10 days in advance of the event. Regular post will incur a $3.25 fee. FringeTIX cannot be held responsible for tickets lost in the mail.

By FringeTIX Box Office
Tickets are available for collection at one of our FringeTIX Box Offices. For Box Office locations and opening hours, click here. Many shows will not admit you if you are late, so plan accordingly in case you need to queue to collect your tickets! 

The stalls are 'ground level' seating – the bottom tier of an auditorium, closest to the stage and the action!

The Dress Circle is the balcony or Mezzanine above the Stalls.

For our refund and exchange policy, please have a read of our terms and conditions.

Most Adelaide Fringe events do not have allocated seating and therefore are General Admission. 

Several venues have allocated seating:

Royalty Theatre

The Arts Theatre

Thebarton Theatre

Star Theatres

If your event is at an Allocated Seating venue, the system will auto generate the next best available seat for you.

Don't want to sit in the seat the system is generating you? Give us a call and we will do our best to give the seat you are after!

 

How can I check the age suitability of a show so that I can take my children?

We will do our best to provide you with warnings about show content and age suitability, where the artist or presenter has passed that information onto us. Artists self-rate their shows, and as we are an open access festival, we can’t guarantee the content and suitability. Please use your discretion when determining suitability for your child, as there will be no exchanges or refunds on tickets purchased.

Audience Suitability Ratings
G - Suitable for all ages
PG - Parental guidance recommended 
M - Recommended for audiences 15 years and over
18+ - Restricted to 18 years and over

All events are self-rated. Adelaide Fringe is not liable for any incorrect rating. 

Unless otherwise specified, children 24 months and under can sit on the lap of a parent/carer free of charge. Any child over this age must have a ticket. No children, including babes in arms are permitted to Restricted 18+ performances.

For all events at the Garden of Unearthly Delights children 18 months and under can sit on the lap of a parent carer free of charge. Any child over this age must have a ticket.

For information regarding access at Adelaide Fringe, please click here

My computer crashed while I was trying to book! How do I know if my payment went through?
Please contact FringeTIX® on 8100 2000 and we can assist you. If your payment has not gone through, we’ll be happy to help you re-book your tickets over the phone.

I can’t navigate to the Adelaide Fringe website. How long will it be down for?
It’s probably just a glitch and we’ll have everything back up and running very soon. In the meantime, please call FringeTIX® on 08 8100 2000 who may be able to assist with your booking and/or enquiry.

I’m having trouble logging into my account online. Can you help?
Please call FringeTIX® on 08 8100 2000 and we can have a look at why you might be having trouble logging in. We can also help you with any enquiries relating to your bookings. If you’ve already booked tickets to this Fringe and forgotten your password, you’ll need to have it reset and emailed to you, you can do this online.


I can’t browse on my mobile device. Is there a problem with the site or is it my phone?
It’s probably just a glitch and we’ll have everything back up and running very soon. In the meantime, please call FringeTIX® on 08 8100 2000 who may be able to assist with your booking and/or enquiry. To assist us in identifying and resolving problems please email buzz@adelaidefringe.com.au with the details of the problem you experienced – including what make and model your mobile device is, what software version you are running, what you were doing at the time of the problem, and any screenshots you were able to capture.

I need to pay for my purchase using more than one voucher or credit card. Can I do this on the mobile site?
Split payments can only be made on our desktop website, in person at a FringeTIX® outlet or over the phone on 08 8100 2000.

My session timed out, but I need to buy lots of tickets—help!
Your session will time out after 60 minutes so you may need to book your tickets in a couple of transactions. We suggest you use the Fringe Favourites tool to save a short list of your tickets while you are finding the shows you want, and then add them to your cart at the end. Alternatively, if you know the shows, dates, times and number of people attending, call FringeTIX® on 08 8100 2000 or visit one of our outlets, and we’ll be able to assist you with the purchase.


I entered my payment details and nothing happened. How do I know if I’ve been charged or my tickets have been booked?
Please call FringeTIX® on 08 8100 2000 as soon as you can and we will check if your payment has been processed and your tickets booked. Please don’t attempt to purchase again, as it may result in a double charge to your credit card.

What does allocation exhausted mean?
Allocation exhausted means the show has sold out, or that the ticket type you have selected is no longer available. Must have been a popular choice! Don’t worry there are plenty of others for you to see.

What is an e-ticket?

An e-ticket (electronic ticket) is the digital equivalent of a paper ticket, and a more efficient method of ticket entry. A QR code will be displayed in your order confirmation which will be emailed to you after you purchased your tickets. Some venues will be scanning your QR code and other venues will continue to mark you off a door list or issue you with a raffle-style ticket once you get to the venue. Basically, your order confirmation / tac invoice email will suffice as your ticket and you won't need to queue for collection!

Do I have to e-ticket?

Nope! You can continue to Fringe as you always have and collect your tickets at a Box Office, or have them posted directly to you.


What if I can’t access the emailed e-ticket? Is there a database that my details will be on to have a new ticket sent to a different email account?

You can access your QR code by logging into your MyFringe account and finding your QR code in the My Orders section of your account. You can also call us on 08 8100 2000 and we can resend your email.

Am I able to transfer my e-ticket to a friend if I choose not to attend? If so, how would I give/ transfer my ticket to my friend?

You can forward your e-ticket on but keep in mind if you have purchased multiple tickets in one transaction, the QR code will allow anyone with the QR code entry to all shows in the transaction. You can also head to a box office and get a hard copy to pass on.

Will I need any form of identification with the e-ticket?

It is handy to carry your ID on you at all times. Venues will ask to sight your applicable form of ID if you have purchased a concession ticket and some venues will need to sight ID for their Liquor Licence requirements.

How fast is the transaction? How close to a show's start time can I book?

The transaction is instant. You can book up until the show starts at selected venues. This means that you can be standing inside Gluttony, RCC or The Garden of Unearthly Delights and buy a ticket without having to visit a Box Office!

Do you need to have a smartphone or can I use any device that has access to my emails?

You can use any device that has access to your email/screenshot of your order confirmation so that we can sight the booking information or QR code. If you do not have a smartphone, we suggest you collect your tickets in advance from a FringeTIX Box Office. 

What if I delete my email or the email doesn't arrive?

Always check your junk folder if you don't think you have received an email from us! If the email doesn't arrive or you accidentally delete your email, never fear! You can access your QR code by logging into your MyFringe account and finding your QR code in the My Orders section of your account. You can also call us on 08 8100 2000 and we can resend your email.