Frequently Asked Questions

General

Yes! Adelaide Fringe 2022 will be going ahead in line with regulations and restrictions put in place by SA Health.

We are working very closely with artists, venues, presenters and SA Health to ensure another safe Fringe, just like Fringe 2021!

For more information check out our COVID-safe Fringe page.

The next festival will be 18 February - 20 March 2022! Our full program will be on sale 2 December 2021.

 

 

Adelaide Fringe takes place in more than 300 venues across Adelaide’s CBD and suburbs, and stretches across regional SA from up in Whyalla all the way over to Naracoorte in the East. As Adelaide Fringe is an open access festival, we do not run or operate these venues. Interested in registering a venue for Adelaide Fringe? Venue registrations will be open from Tuesday 27 July.

Subscribe to the Fringe e-news for the full wrap up of what’s happening all year round.

adelaidefringe.com.au/subscribe

Like us for event news and competitions

facebook.com/ADLfringe

Follow us for the latest news and insights

twitter.com/ADLfringe

Subscribe to the Fringe YouTube channel to see snippets of Fringe events

youtube.com.au/adelaidefringeinc

Find interesting ways to explore the program, behind the scenes pics and things that inspire us

instagram.com/adlfringe/

Use the #ADLfringe hashtag to tag your tweets, Instagram posts and Facebook posts and follow the hashtag to see what others are saying.

Our Fringe Guides will be available in January 2022.

You can collect one from our Box Office in Rundle Mall from Monday, January 12 2022 onwards. There will also be a digital copy available to download.

 

Yes, we can! You will need to pay postage. Check back in January 2022 for more info.

 

With COVID capacity restrictions in place, all venues will be operating at smaller capacities than in previous years. In order to ensure public and artist safety, and to ensure social distancing is possible inside venues, it is predicted that many venues will hit their total capacity with ticket holders attending shows and walk-ins without tickets may not be able to enter.

We strongly encourage you to buy a ticket to the show of your choice at the venue you wish to attend, and spend the evening at the venue enjoying the show (or shows!) food, wine and hospitality on offer at the venue.

The best way to plan your night is to use our Daily Diary, you can filter by the date you want to go out, filter by the venue of your choice and browse all events by time. The Daily Diary will be available when the 2022 Program launches Thursday 2 December 2021.

Gluttony will be operating at strictly managed capacities during this Fringe season, to accommodate COVID-19 physical distancing requirements. As such, if patron numbers approach our capacity, Gluttony will be prioritising entry to their Rymill Park/Murlawirrapurka site for patrons who have purchased tickets to Gluttony shows for that day/night, over those who are not show ticketholders. We strongly encourage you to book show tickets for your visits to the Gluttony hub and in the process support their artists, without whom this wonderful festival could not exist!

Entry to The Garden is free, but as in prior years, priority access is given to Ticket Holders.

If you are not attending a ticketed performance, you may be required to wait prior to entering The Garden at busy times.

The Garden encourages you to visit mid-week to avoid queues.

Yes! We adhere to Live Performance Australia Guidelines for our refunds and exchanges policy and have made changes to ensure audiences, artists and venues are considered in the case of a COVID related shutdown. 

Please have read of our Terms and Conditions here to understand your rights in various cases of event cancellation during Fringe.

Unfortunately we are not able to sponsor your event, organisation or fundraiser. Adelaide Fringe is a not-for-profit that operates as an umbrella organisation for artists.

As an open-access festival, independent artists pay a fee to be registered in Adelaide Fringe, and use their own funds to stage their productions and/or run their venues. Although Adelaide Fringe retains a small servicing and transaction fee, the majority of the ticket sales income goes directly back to the artists.

Adelaide Fringe is an open access festival. Every year, hundreds of venues all over the state register to be a part of Fringe; all of these venues are independently run. If you've lost something at a Fringe venue, you will need to contact that venue directly. Venue contact information can be found on our website by using the venue search option.

Adelaide Fringe is an open access arts festival; we don’t run our own venues and, therefore, don’t coordinate any stalls for catering or goods for sale.

Venues make their own arrangements for stalls and catering. If you're interested in having a stall at a Fringe venue, you will need to contact that venue directly.

For the most up-to-date information regarding COVID-19, click here.

Adelaide Fringe Draught is available at the below locations: 

  • 55ML
  • Bridgeway Hotel
  • Bartley Tavern
  • Belair Fine Wines
  • Belgian Beer Cafe Oostende
  • Cesar's Pizzeria
  • Chalk Hill Wines
  • Crafers Hotel
  • Duck Inn
  • Fish Out of Water
  • Largs Pier Hotel
  • Maid Of Auckland Hotel
  • Old Spot Hotel
  • Parade Cellars
  • Semaphore Road Cellars
  • Strathmore Hotel
  • Tea Tree Gully Hotel
  • The Banksia Tree
  • The Jade Monkey
  • Treasury 1860
  • Wonderland Spiegeltent
  • Woodcroft Hotel
  • Austral Hotel
  • Pirate Life - Port Adelaide Venue
  • Skycity Adelaide Casino

Fringe Membership

Through Fringe Membership, you become a part of something much bigger. You join 7,000+ entertainment lovers in Adelaide and unlock secret events, free movie screenings and exclusive discounts all year round!
Membership is valid for one year from the date of purchase. All you have to do is select the membership option which best suits you: 

Fringe Fanatic Membership ($40) has all the perks of the regular membership plus you unlock 2for1 tix to all participating FM Fringe 2022 shows and loads more.
Fringe Membership ($29) has all the basics offering express ticketing collect and 5x 2for1 tix to participating FM Fringe 2022 shows

Fringe Fanatic Membership ($40) has all the perks of the regular membership plus you unlock 2for1 tix to all participating FM Fringe 2022 shows and loads more.
Fringe Membership ($29) has all the basics offering; express ticketing collect and 5x 2for1 tix to participating FM Fringe 2022 shows.

The easiest way to sign up as a member is right here on the Adelaide Fringe website! Seeing as you're already here, may as well, right? Click here to sign in or create your MyFringe account and add a Fringe Membership to your cart. You can also sign up by calling us on (08) 8100 2000.

 

Congratulations on joining Fringe Membershio!

Our memberships are digital and you can access all Member Offers and benefits immediately after signing up via your MyFringe account.

You will receive a welcome email explaining your membership and benefits. If you don’t see it, just double check your junk mail.

Fringe Member invites will be sent out to Members in our e-newsletter as part of our exclusive Member event allocation (Fringe Fanatics receive 4 x exclusive Member invites and Standard Fringe members receive 2 x Member invites). Tickets are limited so it is first come first serve!

Your membership is valid for one year from the date of purchase. Renew your membership here.

Although The Garden of Unearthly Delights and Gluttony are synonymous with the Fringe, did you know that they are run completely independently of the Fringe? Like the hundreds of other wonderful venues around the state that host our Fringe goers (you!), we do not own or run them, and therefore cannot offer any discounts on their products.
What you might know is that having a ticket to a show at “GOUD” or Gluttony WILL get you express entry into those respective venues. So go ahead and support the artists that make this festival come alive and get your tix for entry!

Fringe Fanatics have access to  2for1 tix to all participating Fringe 2022 events. Standard Members have access to five 2for1 tix to participating Fringe 2022 events.
If you want to purchase FringeTIX that offer 2for1 tix to members, make sure you're logged in to your MyFringe and the discount will automatically apply to up to two (2) Full Price tickets.
Click here to sign into your MyFringe account and get the most of your membership.

Please note: the discount is deducted from the ticket price and excludes the transaction fee. Discount is available on full price tickets only and is subject to availability. Once you redeem a 2for1 ticket offer to a specific event they cannot book another 2for1 ticket for that same event. For all other terms and conditions regarding Membership and the 2for1 ticket offer click here.

Adelaide Fringe has made the decision to support Fringe venues and the hospitality industry in 2021 and will not be operating the Fringe Club which would compete with existing venues during this already difficult time.

Through our Membership program we are working with participating venues to offer Members offers and deals to encourage a vibrant nightlife during Fringe and we would urge our Members to support local and support the hospitality industry.

We hope you can understand this decision and can help support SA venues far and wide. 

We are able to look you up at the Box Office when you purchase your tickets. Or you can access a membership card which you can download and print a version. To do this, head to MyFringe page in your MyFringe account, click 'My Details' and then click 'Where's my membership card'.

You sure can!

Your loved ones will be stoked with a year full of magical Fringe-ness, and hey, they might even shout you a discounted ticket or two to thank you for it.

Gift Memberships can be purchased here.

 

Lucky you!

Redeem your Fringe Membership during the festival using the voucher code by calling 1300 621 255, or online. To redeem it online, simply click here, add the membership you want to your cart and then by provide the voucher code number at the checkout. Easy as pie!

Please note: if you redeem your gift membership online, it will incur a $4.80 transaction fee. 

During the Fringe, you can buy up one lot of 2for1 tix per participating event (unless otherwise stipulated). So if you're going out for date night, you get two tickets for the price of one!

You can also bring one guest to any member events that you attend. But if your partner or other family members want to access all of the awesome member benefits, they'll need to purchase their own membership.

Just log in to your MyFringe account where you can update your billing and postal address details, add your DOB, change your password and also update your email account. Otherwise, give us a buzz on 08 8100 2000 and we'll help you out!

 

Hit up our Membership team by calling 08 8100 2000 during office hours, or by emailing membership@adelaidefringe.com.au

Ticketing

Our full program is online now! Head to FringeTIX to purchase your tickets.

Want to buy your tickets in person? Box Office opening hours can be found here: https://adelaidefringe.com.au/box-office-hours

Want to know more about our ticket types? Head here

By e-Ticket
Select e-ticket as your delivery method and have your tickets sent straight to your inbox. Your order confirmation / tax invoice is your e-ticket. If you select e-ticket, you can bypass the Box Office queue and head straight to the venue! 

By Post 

FringeTIX can post out your tickets if you purchase them more than 10 days in advance of the event. Regular post will incur a $3.25 fee. FringeTIX cannot be held responsible for tickets lost in the mail.

By FringeTIX Box Office
Tickets are available for collection at one of our FringeTIX Box Offices. For Box Office locations and opening hours, click here. Many shows will not admit you if you are late, so plan accordingly in case you need to queue to collect your tickets! 

The stalls are 'ground level' seating – the bottom tier of an auditorium, closest to the stage and the action!

The Dress Circle is the balcony or Mezzanine above the Stalls.

Yes, we authorise exchanges in some instances. Unfortunately we do not issue refunds if you make a mistake or simply change your mind.

For our refund and exchange policy, please have a read of our terms and conditions.

Most Adelaide Fringe events do not have allocated seating and therefore are General Admission. 

Several venues have allocated seating:

Royalty Theatre

The Arts Theatre

Thebarton Theatre

Star Theatres

If your event is at an Allocated Seating venue, the system will auto generate the next best available seat for you.

Don't want to sit in the seat the system is generating you? Give us a call and we will do our best to give the seat you are after!

 

How can I check the age suitability of a show so that I can take my children?

We will do our best to provide you with warnings about show content and age suitability, where the artist or presenter has passed that information onto us. Artists self-rate their shows, and as we are an open access festival, we can’t guarantee the content and suitability. Please use your discretion when determining suitability for your child, as there will be no exchanges or refunds on tickets purchased.

Audience Suitability Ratings
G - Suitable for all ages
PG - Parental guidance recommended 
M - Recommended for audiences 15 years and over
MA15+ - Restricted to 15 years and over
18+ - Restricted to 18 years and over

All events are self-rated. Adelaide Fringe is not liable for any incorrect rating. 

Babes in arms or those under 2 years old are counted toward COVID capacity and therefore will require a ticket for admission. Some events would prefer no Under 2's at all.

Please check  each Events web listing for more information on the sepcific requirements.

For information regarding access at Adelaide Fringe, please click here

My computer crashed while I was trying to book! How do I know if my payment went through?
Please contact FringeTIX® on 8100 2000 and we can assist you. If your payment has not gone through, we’ll be happy to help you re-book your tickets over the phone.

I can’t navigate to the Adelaide Fringe website. How long will it be down for?
It’s probably just a glitch and we’ll have everything back up and running very soon. In the meantime, please call FringeTIX® on 08 8100 2000 who may be able to assist with your booking and/or enquiry.

I’m having trouble logging into my account online. Can you help?
Please call FringeTIX® on 08 8100 2000 and we can have a look at why you might be having trouble logging in. We can also help you with any enquiries relating to your bookings. If you’ve already booked tickets to this Fringe and forgotten your password, you’ll need to have it reset and emailed to you, you can do this online.


I can’t browse on my mobile device. Is there a problem with the site or is it my phone?
It’s probably just a glitch and we’ll have everything back up and running very soon. In the meantime, please call FringeTIX® on 08 8100 2000 who may be able to assist with your booking and/or enquiry. To assist us in identifying and resolving problems please email buzz@adelaidefringe.com.au with the details of the problem you experienced – including what make and model your mobile device is, what software version you are running, what you were doing at the time of the problem, and any screenshots you were able to capture.

I need to pay for my purchase using more than one voucher or credit card. Can I do this on the mobile site?
Split payments can only be made on our desktop website, in person at a FringeTIX® outlet or over the phone on 08 8100 2000.

My session timed out, but I need to buy lots of tickets—help!
Your session will time out after 60 minutes so you may need to book your tickets in a couple of transactions. We suggest you use the Fringe Favourites tool to save a short list of your tickets while you are finding the shows you want, and then add them to your cart at the end. Alternatively, if you know the shows, dates, times and number of people attending, call FringeTIX® on 08 8100 2000 or visit one of our outlets, and we’ll be able to assist you with the purchase.


I entered my payment details and nothing happened. How do I know if I’ve been charged or my tickets have been booked?
Please call FringeTIX® on 08 8100 2000 as soon as you can and we will check if your payment has been processed and your tickets booked. Please don’t attempt to purchase again, as it may result in a double charge to your credit card.

What does allocation exhausted mean?
Allocation exhausted means the show has sold out, or that the ticket type you have selected is no longer available. Must have been a popular choice! Don’t worry there are plenty of others for you to see.

What is an e-ticket?

An e-ticket (electronic ticket) is the digital equivalent of a paper ticket, and a more efficient method of ticket entry. A QR code will be displayed in your order confirmation which will be emailed to you after you purchased your tickets. Some venues will be scanning your QR code and other venues will continue to mark you off a door list or issue you with a raffle-style ticket once you get to the venue. Basically, your order confirmation / tac invoice email will suffice as your ticket and you won't need to queue for collection!

Do I have to e-ticket?

Nope! You can continue to Fringe as you always have and collect your tickets at a Box Office, or have them posted directly to you.


What if I can’t access the emailed e-ticket? Is there a database that my details will be on to have a new ticket sent to a different email account?

You can access your QR code by logging into your MyFringe account and finding your QR code in the My Orders section of your account. You can also call us on 08 8100 2000 and we can resend your email.

Am I able to transfer my e-ticket to a friend if I choose not to attend? If so, how would I give/ transfer my ticket to my friend?

You can forward your e-ticket on but keep in mind if you have purchased multiple tickets in one transaction, the QR code will allow anyone with the QR code entry to all shows in the transaction. You can also head to a box office and get a hard copy to pass on.

Will I need any form of identification with the e-ticket?

It is handy to carry your ID on you at all times. Venues will ask to sight your applicable form of ID if you have purchased a concession ticket and some venues will need to sight ID for their Liquor Licence requirements.

How fast is the transaction? How close to a show's start time can I book?

The transaction is instant. You can book up until the show starts at selected venues. This means that you can be standing inside Gluttony, RCC or The Garden of Unearthly Delights and buy a ticket without having to visit a Box Office!

Do you need to have a smartphone or can I use any device that has access to my emails?

You can use any device that has access to your email/screenshot of your order confirmation so that we can sight the booking information or QR code. If you do not have a smartphone, we suggest you collect your tickets in advance from a FringeTIX Box Office. 

What if I delete my email or the email doesn't arrive?

Always check your junk folder if you don't think you have received an email from us! If the email doesn't arrive or you accidentally delete your email, never fear! You can access your QR code by logging into your MyFringe account and finding your QR code in the My Orders section of your account. You can also call us on 08 8100 2000 and we can resend your email.

Please read our terms and conditions to see if you are entitled to a remedy for your tickets. 

They can be found here: https://adelaidefringe.com.au/terms-conditions-and-privacy-policy#covid

If your show’s start time is more than 6 hours from now then we will be able to assist.

You can filter by events that require double vaccination.

Please note, you will need to contact the venue directly regarding their vaccination policy for children under 18.

The Garden of Unearthly Delights policy on vaccination is here: https://www.gardenofunearthlydelights.com.au/your-visit/covid-safety

Gluttony's policy on vaccination is here: https://gluttony.net.au/pages/covidsafety