Applications close: 2024-09-23 (Midnight Adelaide time)
KEY RESPONSIBILITIES
- Assist the Box Office & Customer Service Manager to scope, plan and roll out the FringeTIX Box Offices, Call Centre, Customer Services and Information Booth logistics for all locations
- Coordinate and assist with the recruitment and interviews of positions within the FringeTIX team and administer on-boarding documentation
- Refine and develop procedures, manuals, end of day reports, and training documents for all areas of the team
- Implement & monitoring PCI compliance, WHS regulations and to train and monitor FringeTIX staff in these procedures
- Devise and implement rosters for all Box Office Supervisors, Call Centre Casuals, Box Office Casuals, Information Booth Casuals, Fly Squad and Customer Service team as well as weekly shift approvals for payroll for all teams
- Maintain the day-to-day operations of all aspects of FringeTIX customer facing services, as well as the Adelaide Fringe email inboxes, Call Centre & Access phone lines
- Coordinate FringeTIX staff training days, site inductions and incident reporting
- To liaise with customers and address customer complaints, providing Adelaide Fringe patrons with a high level of customer service and satisfactory resolutions
- Enforce all FringeTIX ticketing policies regarding exchanges & refunds, COVID-19 Terms and Conditions, merchandise distribution and voucher sales
- Coordinate the roll-out of e-ticketing for venues across the festival utilising the Red61 FOH platform.
- Provide training, support and troubleshooting for venues and coordinate the logistics of the Fly Squad team.
- Liaise with internal departments (particularly Ticketing, Production & Marketing) to ensure FringeTIX staff have the latest information on venues, accessibility and changes to the Fringe Guide andprogramming
- Undertake all projects and activities as directed by the Box Office & Customer Service Manager, Executive Director of Audience, the Ticketing Manager, and Fringe Director & Chief Executive as required
- Observe and follow all work health, & safety regulations and safe working practices, with particular attention to FringeTIX Box Offices (off-site locations)
How to apply
Please ensure you upload a resume and a cover letter outlining your experience and in response to the selection criteria.
APPLY FOR THIS ROLEView the full position description via the link below.
We strongly encourage applications from First Nations Peoples and welcome applications from those from marginalised groups.
Due to the high volume of applications received we will only contact successful candidates.
Position description (705 KB pdf )