FringeTIX Artist Ticketing Coordinator

Applications close: Sun, 26 Sep 2021 at 5:00 PM

Multiple positions available

Term: Full Time mid-term contract (38 Hours per week)
Start:Date: November 1 2021 
End Date: March 20 2022
Reports To: Ticketing Manager and Senior Ticketing Coordinators
Salary: $52,500 per annum, pro rata, plus 10% superannuation

Organisational Context 

Adelaide Fringe is an annual open-access arts festival run over four weeks in Adelaide, South Australia during February and March. It is one of the largest, most popular and diverse arts festivals in Australia. Thousands of artists from around Australia and across the globe participate alongside home-grown talent, in art forms spanning cabaret, comedy, circus, physical theatre, dance, film, theatre, music, visual art & design.

Adelaide Fringe 2022 runs from Friday 18 February – Sunday 20 March 2022.

Position Summary 

The Artist Ticketing Coordinator works within a close team alongside the Head of Digital, Marketing and Ticketing, Ticketing Manager, Digital Project Manager, Senior Ticketing Coordinators, fellow Artist Ticketing and Box Office Coordinators. The main objectives of the role are to provide excellent and efficient service for the registered artists, venues and presenters participating in Adelaide Fringe 2022 and to assist in all manner of their ticketing requests. The role includes working collaboratively on a shared inbox, as well as face-to-face ticketing services as required. The Artist Ticketing Coordinator will work extensively with our in-house Artist and Venue registration platform (AVR) and ticketing software Red61.

At times, the need may arise for the Artist Ticketing Coordinator to share responsibility with the Box Office Coordinators, which may include the management of Box Office and Call Centre staff.
In the lead up to and during the delivery of Adelaide Fringe, the Artist Ticketing Coordinator will be required to work outside of normal business hours (weekends and evenings) over a 7 day rotating roster, including over the Christmas and New Year period.

Selection Criteria 
  • Demonstrated experience and proven ability in ticketing/box office management or supervisory role, in a festival or events background
  • Previous experience with Ticketing Software
  • Ability to liaise and communicate effectively with a broad range of committed staff and stakeholders, both internal and external to the organisation, in a professional and ethical manner
  • High level computer literacy and competency with ticketing systems, databases, internet, email (Outlook), G Suite, Microsoft Word and Excel
  • Excellent time management skills, ability to manage complex tasks, on the job learning and competing deadlines concurrently. Ability to remain agile and focussed during festival weeks.
  • Demonstrated high level attention to detail and record keeping skills
  • Ability to manage and reconcile a large number of online, telephone and cash sales
  • Demonstrated high level of customer service delivery and ability to resolve customer concerns and complaints in a timely and professional manner
  • Familiarity with LPA guidelines, Data Protection, PCI compliance and current ticketing/box office knowledge
  • Provide current Police clearance check, or be willing to undergo police check
Personal Attributes 
  • A positive and enthusiastic attitude with a passion and commitment to the arts
  • High level organisational, planning and problem solving skills
  • Ability to work in a fast paced environment with changing priorities
  • Flexibility and availability to work evenings and weekends essential (including Christmas)
  • Ability to work effectively within a team as well as independently
  • Ability to cope with high pressure situations and competing deadlines
  • Patient, amiable and good humoured
How To Apply

Job Ad Number: 2021024

APPLY FOR THIS ROLE

View the full position description via the link below.

We strongly encourage applications from First Nations Peoples and welcome applications from those from marginalised groups.

Due to the high volume of applications received we will only contact successful candidates.

Position description (674 KB pdf)