Applications close: 2024-09-23 (Midnight Adelaide time)
KEY RESPONSIBILITIES
- Assist with the build and proofing of all Adelaide Fringe events within the Red61 Ticketing and AVR Platforms, making them ready for the printed Guide and Full Program launch.
- To communicate effectively and professionally with artists, venues and promoters and assist with all aspects of ticketing, including but not limited to: changing and adding price types, managing holds, managing and understanding split allocations, performing batch printing, issuing complimentary tickets, applying promo codes/ticket offers and explaining ticketing fees & changes to key stakeholders
- Update and make changes to events, performances and venues when requested by the registered body after on sale
- Communicate and liaise with Adelaide Fringe internal departments (Artist and Venues, Production, Honey Pot etc.) to ensure staff have the latest information on venues, events and accessibility
- Assist Ticketing Program Coordinators, Honey Pot, Awards, Media, Schools Program and any other internal department with the processing of ticketing for Adelaide Fringe
- To liaise with customers, address customer complaints, provide Adelaide Fringe patrons with a high level of customer service and satisfactory resolutions in relation to the organisation’s Terms and Conditions and LPA guidelines.
- Enforce all FringeTIX ticketing policies regarding but not limited to exchanges & refunds.
- Assist with maintaining the operational day-to-day running of all aspects of FringeTIX and associated customer services.
- Assist with FringeTIX Box Office with customer service interviews, staff training and inductions where required.
- Undertake all projects and activities as directed by the Head of Digital, Marketing and Ticketing Operations, Head of Operations and Fringe Director & Chief Executive as required
- Observe and follow all work health & safety regulations and safe working practices, with particular attention to FringeTIX Box Offices (off-site locations)
- Data cleaning, organisation and analysis, supporting the Ticketing team with statistics requests.
- Whilst this position description summarises the purpose of the job and lists its key tasks, it is not a definitive list of all the tasks to be undertaken. Tasks can vary from time to time at the discretion of your Manager. To deliver services effectively, a degree of flexibility is needed and the employee may be required to perform work not specifically referred to above.
ESSENTIAL CRITERIA
- Demonstrated experience and proven ability in ticketing/box office management or supervisory role, in a festival or events background
- Previous experience with Ticketing Software
- Ability to liaise and communicate effectively with a broad range of committed staff and stakeholders, both internal and external to the organisation, in a professional and ethical manner
- High level computer literacy and competency with ticketing systems, databases, internet, email (Outlook), G Suite, Microsoft Word and Excel
- Excellent time management skills, ability to manage complex tasks, on the job learning and competing deadlines concurrently. Ability to remain agile and focussed during festival weeks.
- Exemplary attention to detail with a track record of meticulous record keeping
- Ability to manage and reconcile a large number of online, telephone and face to face sales
- Demonstrated high level of customer service delivery and ability to resolve customer concerns and complaints in a timely and professional manner
- Familiarity with LPA guidelines, Data Protection, PCI compliance and current ticketing/box office knowledge
- Current Police Clearance check if successful
- Essential Flexibility and willingness to work evening and weekends over a seven day rotating roster
DESIRABLE CRITERIA
- Comprehensive back-end experience building venues and events within the Red61 ticketing system
- Experience managing or supervising a team of multiple employees
- Experience working in an open-access arts festival environment
PERSONAL ATTRIBUTES
- A positive and enthusiastic attitude with a passion and commitment to the arts
- High level organisational, planning and problem solving skills
- Ability to work in a fast paced environment with changing priorities
- Ability to work effectively within a team as well as independently
- Ability to cope with high pressure situations and competing deadlines
- Patient, amiable and good humoured
How to apply
Please ensure you upload a resume and a cover letter outlining your experience and in response to the selection criteria.
APPLY FOR THIS ROLEView the full position description via the link below.
We strongly encourage applications from First Nations Peoples and welcome applications from those from marginalised groups.
Due to the high volume of applications received we will only contact successful candidates.
Position description (4.91 MB pdf )