Applications close: 2025-11-21 (Midnight Adelaide time)
POSITION: Customer Experience Assistant (Fringe HQ)
LOCATION: Fringe Corner Box Office and Various Adelaide Fringe Locations
REPORTS TO: Customer Experience Coordinators
EMPLOYMENT: Casual
START DATE: 16 February 2026
START DATE: 16 February 2026
KEY RESPONSIBILITIES
Customer Support & Service Delivery
- Provide professional and welcoming in-person customer service at Adelaide Fringe Box Office locations
- Assist patrons with ticket purchases and general enquiries
- Maintain up to date knowledge of the Adelaide Fringe program, venues, show changes and promotions
- Support access-related customer enquiries and ensure audiences receive inclusive service
- Respond calmly and professionally to customer concerns or complaints
Box Office Operations
- Operate Red61 ticketing system to manage sales and transactions
- Monitor and restock printed materials, ticket wallets, merchandise and other box office supplies
- Assist with merchandise sales and stocktake when required
- Report any system or equipment issues promptly
- Maintain a clean, organised and safe box office environment
- Support venue staff and volunteers in delivering a seamless patron experience
Policy & Compliance
- Adhere to Adelaide Fringe’s refund and exchange policies, voucher redemption procedures, and accessibility guidelines
- Follow Adelaide Fringe safety procedures, including WHS and LPA/PCI compliance
- Observe customer privacy and data protection protocols
- Undertake other tasks as directed by your Supervisor or the Customer Experience leadership team
ESSENTIAL / DESIRABLE CRITERIA
Education & Experience
- Experience in customer service, retail, hospitality or events
- Familiarity with sales transactions and basic troubleshooting
- Desirable: Experience using a ticketing system such as Red61
- Desirable: Experience in arts festivals or public events
- Desirable: First Aid and/or CPR certification
Soft Skills & Personal Attributes
- Friendly, calm and confident in high-pressure situations
- Strong communication and problem-solving skills
- Reliable, punctual and team-oriented
- Takes initiative and maintains a positive attitude
- Comfortable learning new systems quickly
How to apply
Please ensure you upload a resume and a cover letter outlining your experience and in response to the selection criteria.
APPLY FOR THIS ROLEView the full position description via the link below.
We strongly encourage applications from First Nations Peoples and welcome applications from those from marginalised groups.
Due to the high volume of applications received we will only contact successful candidates.
Position description (302 KB pdf )