Customer Experience Assistant (Box Office)

POSITION: Customer Experience Assistant (Fringe HQ)

LOCATION: Fringe Corner Box Office and Various Adelaide Fringe Locations

REPORTS TO: Customer Experience Coordinators

EMPLOYMENT: Casual
START DATE: 16 February 2026
PAY RATE: LPA Production & Support Staff Level 2, $32.87 p/h

KEY RESPONSIBILITIES

Customer Support & Service Delivery

Provide professional and welcoming in-person customer service at Adelaide Fringe Box Office locations
Assist patrons with ticket purchases and general enquiries
Maintain up to date knowledge of the Adelaide Fringe program, venues, show changes and promotions
Support access-related customer enquiries and ensure audiences receive inclusive service
Respond calmly and professionally to customer concerns or complaints

Box Office Operations

Operate Red61 ticketing system to manage sales and transactions
Monitor and restock printed materials, ticket wallets, merchandise and other box office supplies
Assist with merchandise sales and stocktake when required
Report any system or equipment issues promptly
Maintain a clean, organised and safe box office environment
Support venue staff and volunteers in delivering a seamless patron experience

Policy & Compliance

Adhere to Adelaide Fringe’s refund and exchange policies, voucher redemption procedures, and accessibility guidelines
Follow Adelaide Fringe safety procedures, including WHS and LPA/PCI compliance
Observe customer privacy and data protection protocols
Undertake other tasks as directed by your Supervisor or the Customer Experience leadership team

ESSENTIAL / DESIRABLE CRITERIA

Education & Experience

Experience in customer service, retail, hospitality or events
Familiarity with sales transactions and basic troubleshooting
Desirable: Experience using a ticketing system such as Red61
Desirable: Experience in arts festivals or public events
Desirable: First Aid and/or CPR certification

Soft Skills & Personal Attributes

Friendly, calm and confident in high-pressure situations
Strong communication and problem-solving skills
Reliable, punctual and team-oriented
Takes initiative and maintains a positive attitude
Comfortable learning new systems quickly

Please note, in order to be successful in applying for this role you must be available for the specified training date. No alternative will be available.

Training Day: Monday 16th February

How to apply

Please ensure you upload a resume and a cover letter outlining your experience and in response to the selection criteria.

We strongly encourage applications from First Nations Peoples and welcome applications from those from marginalised groups.

Due to the high volume of applications received we will only contact successful candidates.