Work at Adelaide Fringe

Artist Ticketing Coordinator

Applications close: 20 Sep 2026

The Artist Ticketing Coordinator is one of a team of Coordinators, working collaboratively with the Ticketing Manager, Assistant Ticketing Manager, Senior Artist Ticketing Coordinator, Ticketing Programs Coordinators and Schools Program team.

The main objectives of the role are to provide excellent and efficient service for the registered artists, venues and presenters participating in Adelaide Fringe 2027, to build and proof the program of registered venues and events, and to assist in all manner of their ticketing requests. Requests come in through a shared inbox, and the role also provides face-to-face and over-the-phone ticketing services as required.

The Artist Ticketing Coordinators and the Ticketing Programs Coordinators support each other as workloads shift through the season. The Artist Ticketing Coordinators lean artist facing and the Ticketing Programs Coordinators lean program facing, and both are expected to pick up the other side of the work when it gets busy.

The Artist Ticketing Coordinator works extensively with the Artist and Venue Registration platform (AVR), the Red61 ticketing system and ManageMyTix reporting dashboard. At times the need may arise for the Artist Ticketing Coordinator to support the Customer Experience team, which may include helping to direct Customer Experience Casuals during busy periods.

In the lead up to and during the delivery of Adelaide Fringe, from 19 February to 21 March 2027, the Artist Ticketing Coordinator will be required to work outside of normal business hours (weekends and evenings) over a 7-day rotating roster.

Customer Experience Coordinator

Applications close: 20 Sep 2026

As a Customer Experience Coordinator, you are a frontline leader ensuring Adelaide Fringe audiences, artists and venues receive the best possible festival experience. You will coordinate the daily operations of box offices, call centre, mobile teams and information points, taking responsibility for staff performance, site standards, and customer service delivery.

Ahead of casual and volunteer onboarding, you will be a direct point of contact for customers, personally delivering sales, calls and administrative support before transitioning into a leadership and escalation role as the wider team scales up.

This is a hands-on role where you will direct and motivate Supervisors, Assistants and Volunteers, manage site logistics, troubleshoot ticketing and operational issues, and ensure Adelaide Fringe’s policies and procedures are applied consistently. You will also play a key role in the rollout of our e-ticketing system, assisting artists and venues with Red61 Front of House technology and leading your team in its use.

Working under the leadership of the Assistant Customer Experience Manager, and at the direction of Head of Customer Experience, you will be able to operate with confidence and autonomy, while escalating higher-level issues when required. You will be an energetic and solutions-focused team player who thrives in fast-paced environments and brings positivity, clarity and direction to every shift.

Events & Production Coordinator

Applications close: 4 Sep 2026

Reporting to Event, Production & Volunteer Lead, the Events & Production Coordinator plays a key role in the planning, coordination and delivery of Adelaide Fringe-managed events, activations and temporary festival infrastructure.

The role has a strong focus on coordinating Adelaide Fringe’s temporary Box Office facilities, including the installation, maintenance and de-installation of festival box office sites. The coordinator also supports the delivery of major Adelaide Fringe events and projects, working closely with internal teams, contractors, suppliers and crew to ensure successful event outcomes.

This role requires excellent organizational skills, strong attention to detail and the ability to manage multiple projects simultaneously. Success in this role relies on building positive stakeholder relationships, coordinating logistics and contributing to the delivery of safe, high-quality festival experiences.

Ticketing Programs Coordinator

Applications close: 20 Sep 2026

The Ticketing Programs Coordinator is one of two Ticketing Programs Coordinators, working collaboratively with the Ticketing Manager, Assistant Ticketing Manager, Senior Artist Ticketing Coordinator and Artist Ticketing Coordinators. The wider ticketing programs team also includes the Schools Program Lead and Schools Program Coordinator.

The main objectives of the role are to support the successful delivery of Adelaide Fringe ticketing programs, including but not limited to Community Fund, Access, Awards, Media Accreditation, the Schools Program and other special ticketing partnerships. Each Coordinator leads a selection of programs and assists across the others, so no program entirely depends on one person.

The role coordinates day-to-day operations and ticketing support across these programs, liaising with internal departments and external stakeholders. Responsibilities include ticket, event and venue builds, ticket allocation management, reporting, analysis, ticketing and budget tracking, and troubleshooting within Red61 and AVR. The role also develops stakeholder relationships and outreach, with a focus on growing attendance among key groups such as reviewers and community organisations.

The Ticketing Programs Coordinators and the Artist Ticketing Coordinators support each other as workloads shift through the season. The Ticketing Programs Coordinators lean program facing and the Artist Ticketing Coordinators lean artist facing, and both are expected to assist with the other side of the work when it gets busy.

During the delivery period of Adelaide Fringe, from 19 February to 21 March 2027, the role participates in a 7-day rotating roster including evenings and weekends, in collaboration with other Coordinators and the Customer Experience team.

Ticketing Programs Coordinator (Media)

Applications close: 20 Sep 2026

The Ticketing Programs Coordinator is one of two Ticketing Programs team members alongside the Ticketing Programs Lead, working collaboratively with the Ticketing Manager, Assistant Ticketing Manager, Senior Artist Ticketing Coordinator and Artist Ticketing Coordinators. The wider ticketing programs team also includes the Schools Program Lead and Schools Program Coordinator.

The main objectives of the role are to support the successful delivery of Adelaide Fringe ticketing programs, including but not limited to Media accreditation and reviews, Community Fund, Access, Awards, the Schools Program and other special ticketing partnerships. The Ticketing Programs Lead leads the Community Fund and sets direction across the wider portfolio. The coordinator leads Media Accreditation, review coordination, media outreach, assists on the Community Fund, and delivers the everyday ticketing behind the remaining programs.

The role coordinates day-to-day operations and ticketing support across these programs, liaising with internal departments and external stakeholders. Responsibilities include ticket, event and venue builds, ticket allocation management, reporting, analysis, ticketing and budget tracking, and troubleshooting within Red61 and AVR. The role also develops stakeholder relationships and runs outreach, with a focus on growing attendance among key groups such as reviewers and community organisations.

The Ticketing Programs Coordinator and the Artist Ticketing Coordinators support each other as workloads shift through the season. The Ticketing Programs Coordinator leans program facing and the Artist Ticketing Coordinators lean artist facing, and both are expected to assist with the other side of the work when it gets busy.

During the delivery period of Adelaide Fringe, from 19 February to 21 March 2027, the role participates in a 7-day rotating roster including evenings and weekends, in collaboration with other Coordinators and the Customer Experience team.