Join our team

POSITION: Customer Experience Coordinator

LOCATION: Adelaide Fringe Head Office & Festival Sites

REPORTS TO: Assistant Customer Experience Manager

EMPLOYMENT: Full time (Fixed Term) – 7-day rotating roster during festival period
SALARY: $68,042 per annum (pro rata), plus 12% superannuatio

Education & Experience

Demonstrated experience in a ticketing, box office or customer service leadership role in festivals, events or venues
Experience leading teams of staff or volunteers in a fast-paced environment
Familiarity with ticketing systems (Red61 or similar)
Strong computer literacy across Microsoft Office, Google Suite and digital tools
Ability to work evenings, weekends and public holidays across a 7-day rotating roster, particularly during the Adelaide Fringe festival period (Monday 8 February – Sunday 21 March), and potentially during Christmas activations
Understanding of, or willingness to develop, accessible and inclusive customer service practices
Desirable: Experience with rostering systems such as Employment Hero
Desirable: Experience in an open-access arts festival
Desirable: Experience supporting customers with accessibility or access needs

Soft Skills & Personal Attributes

Confident, positive leader who motivates teams and sets the tone on shift
Calm under pressure with strong problem-solving skills
Excellent communicator with customer-first mindset
Organised and detail focused while managing multiple priorities
Flexible, approachable and collaborative

How to apply

Please ensure you upload a resume and a cover letter outlining your experience and in response to the selection criteria.

We strongly encourage applications from First Nations Peoples and welcome applications from those from marginalised groups.

Due to the high volume of applications received we will only contact successful candidates.