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The terms and conditions below relate to Adelaide Fringe Incorporated (ABN 71 660 859 461), (Adelaide Fringe), an open-access festival and not-for-profit organisation, and its philanthropic arm, Arts Unlimited®. We may amend this Agreement by updating it on our Website and App. Your continued use of the Website and App is deemed to be an acceptance by you of any such amendments.
Banner image: Comedy in Caves. Photo: Kyahm Ross, Adelaide Fringe 2024
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Definitions

These terms and conditions govern your use of this website and any Digital Platform (hereafter referenced as the Website) and the Adelaide Fringe App for iPhone and Android (App), including the use and sale of FringeTIX® tickets, merchandise, Memberships, vouchers and donations (Services) through the Website, App and FringeTIX® Call Centre and Box Offices, and use of the Digital Platform. By using the Website and/or App or acquiring Services, you acknowledge that you have read, understood and are bound by these terms and conditions (Agreement). If you do not understand the Agreement, or do not accept any part of it, then you may not use the Website and/or App or Services.
 
In this Agreement:
‘Ticket’ means a FringeTIX® ticket (whether printed or electronic) to a Show.
 
‘Show’ means a show that is registered with Adelaide Fringe, or for which Adelaide Fringe sells FringeTIX® tickets, and includes Digital Shows, unless stated otherwise throughout this Agreement. 
 
‘Digital Show’ means any filmed, streamed or pre-recorded theatrical production, performance or show to which Adelaide Fringe sells ‘Watch from Home’ FringeTIX® tickets. 
 
‘Digital Platform’ means any website, platform, medium or streaming service used to provide a Digital Show, including but not limited to YouTube, Zoom and Vimeo.
 
‘Call Centre’ means any interaction with Adelaide Fringe when you call our customer service lines including FringeTIX on 1300 621 255 or our accessibility booking line on 08 8100 2089.
 
‘Content’ means any content or material on the Website and any content filmed or live within a Show or Digital Show.
 
‘Intellectual Property’ means any intellectual property rights whatsoever, whether registered or not, whether arising now or in the future, on any legal basis and in any jurisdiction, including rights in relation to copyright, patents, inventions, trade mark, design, trade secrets, know how, goodwill, reputation and confidential information.
 
‘LPA’ means Live Performance Australia. 
 
‘LPA Ticketing Code of Practice’ means the Live Performance Australia Ticketing Code of Practice – Consumer Code published by the LPA and available here. 
 
‘Presenter’ means the owner or publisher of a Show.
 
‘We’, ‘us’ or ‘our’ means Adelaide Fringe.
 
‘You’ means the person using the Website, acquiring a Ticket either online, via the Adelaide Fringe Call Centre or at a FringeTIX® Box Office or seeking to attend or view a Show.
 
‘Open-Access’ means that Adelaide Fringe doesn’t program, or curate shows or manage venues. Anyone is able to register a show, exhibition or venue with Adelaide Fringe, and we sell tickets on their behalf. 
 
‘Arts Unlimited®’ means the Adelaide Fringe Foundation.

Intellectual Property Rights

Adelaide Fringe®, FringeTIX® and Arts Unlimited® are registered trademarks of Adelaide Fringe.
 
The material on this Website, App and all Content and Intellectual Property in the same is protected and property of Adelaide Fringe or the respective owner.
 
Except as expressly stated in this Agreement, you do not have any right, title, or interest in any Intellectual Property in any material or Content. You must not otherwise use, copy, modify, transmit, store, publish, exploit, rent, lease, loan, sell, or distribute this material or Content or Intellectual Property, or create any derivative works, without written permission from us and, if applicable, the respective owner.
 
You must not use any logos or other trademarks displayed on the Website or App, whether registered or not, or modify them in any way without written permission from us or the owner.
 
Without limiting the above, you acknowledge that the Presenter is the owner or the licensee of all Intellectual Property of the Show

Privacy Policy

You can read our full Privacy Policy here.

Security

We do not guarantee that this Website, App or any third-party website linked to this Website and/or App is free from viruses or other material that could affect your device. You should take your own precautions against these risks.

Cookies

Our Website and App uses cookies. Cookies are small text files that are stored on your device. They are created when you visit a website or app, to help the website and app owner to manage how their site is used, including tracking users’ movements between pages or visits, keeping information voluntarily given by the user and matching a user’s historical preferences with content and advertising that may be of greater relevance to them, to make the user’s experience more personal.
 
Please refer to our full Privacy Policy linked above for more information about how we use cookies.

Ticketing Information

FringeTIX®

All FringeTIX® tickets are sold on behalf of the organisation or artists responsible for providing the Show. All FringeTIX® ticket prices are stated in Australian dollars and include GST where applicable. All tickets are subject to any additional conditions applicable to the specific Show notified at the time of sale by Adelaide Fringe or by the venue or Digital Platform (as applicable).
 
Adelaide Fringe issues FringeTIX® tickets in accordance with the LPA Ticketing Code of Practice. For a copy of the LPA Ticketing Code of Practice for consumers please click here.
 
Tickets will be issued as e-tickets only. 
 
All details relating to ticket bookings, including methods for purchasing Tickets (and opening hours, if applicable), transaction fees, refunds and exchanges are available explained below.
 
When purchasing tickets, you agree to comply with any government, venue, or show requirements, (including those related to public health or safety) in effect at the time of the event. Failure to meet these requirements may result in being refused entry, without entitlement to a refund (unless required by law).
 
If a Show is cancelled, Adelaide Fringe assumes no obligation for arranging a substitute Show or performance. 
 
Adelaide Fringe (including via the Show organisers) reserve the right to alter FringeTIX® ticket prices, audience capacity or seating arrangements at their discretion, for Shows and Digital Shows. Adelaide Fringe reserves the right to alter the agreed price if an incorrect price was caused by a software fault, error or malicious attack.
 
Whilst every effort is made to ensure details on our website are accurate, products may be listed or be shown incorrectly due to network error. In these circumstances, Adelaide Fringe reserves the right to cancel the transaction. 

Ticketing Fees

All transactions made will incur a $4.80 transaction fee (charged on the Adelaide Fringe Website and/or App, or when making a purchase through the FringeTIX Call Centre and at FringeTIX Box Offices).
 
All FringeTIX® tickets include a 5% Artist Inside Charge (inclusive of GST) per ticket included in the advertised ticket price.

Physical tickets and vouchers purchased through the by phoning the FringeTIX Call Centre on 1300 621 255 incur a $3.25 postage fee. If merchandise is included in the same transaction, the postage fee will be adjusted based on the weight of the items. Once tickets or vouchers have been posted, the postage fee is non-refundable, unless where a refund is required by law. However, if a refund is approved and the items have not yet been posted, the postage fee will be refunded, provided no other items were purchased in the same transaction.

Refund Policy

Refunds will be provided in line with the LPA Ticketing Code of Practice and in accordance with the Australian Consumer Law. For a copy of the LPA Ticketing Code of Practice for consumers please click here.
 
If a Show is cancelled, the cost of your tickets will be refunded in line with the LPA Ticketing Code of Practice. Please see below for full conditions on show cancellations. 
 
If the advertised ticket price is discounted after you purchase your tickets, you are not entitled to a partial or full refund.
 
If you are entitled to a refund in accordance with the LPA Ticketing Code of Practice, the refund must be requested prior to the start time of the Show. If you attend the Show, or do not contact Adelaide Fringe prior to the Show, you are not entitled to a refund. No refunds will be issued at the time of, or after the Show takes place.
 
As per the LPA Ticketing Code of Practice, you are not entitled to a refund if you are dissatisfied with a show or simply change your mind. 
 
Where a refund is approved, tickets purchased by credit card via the Website, App or Call Centre will be refunded automatically to that credit card. Tickets purchased by EFTPOS at one of our Box Office locations will be refunded by a bank transfer. In this instance, you will be required to provide Adelaide Fringe with your direct deposit information for your refund to be processed.
 
FringeTIX® tickets purchased using a Fringe voucher will be refunded back to a replacement voucher. A new voucher code will be sent to you via email. Vouchers have an expiry date of three years from the date of purchase. No cash refunds will be issued for purchases made by voucher.

Show Cancellation Policy

In the event that a show is cancelled by the presenter or artist, you will be notified via email by FringeTIX. If an alternative performance of the same show is available, you will be offered the opportunity to rebook into another session at no additional cost, as the standard $10 exchange fee will be waived. However, we cannot guarantee that the ticket price for the new session will match the original price paid. In cases where the new session has a higher or lower ticket value, customers will be required to pay the difference or receive a remedy for the variance.

Alternatively, you will be provided with information on how to get a refund for your tickets. Method of refunds may vary in accordance with this Agreement.

In some instances, we may not receive immediate notification of a cancellation by the event presenter. If you suspect that a show has been cancelled and have not yet received any communication from us, you can contact FringeTIX directly. We will investigate the matter with the presenter, and once the cancellation is confirmed, we will contact affected customers as outlined previously, offering an exchange or refund where possible.

In the event of a cancellation, postage and transaction fees will not be refunded if there are other items in the same transaction.

Exchange Policy

Exchanges on FringeTIX® tickets for Shows may be permitted if all the following conditions are met:
  • The request for an exchange is made at a minimum of 24 hours prior to the original performance start time.
  • The original performance is not sold out.
  • The request for exchange is for the same Show at a different time/date.
  • Your new tickets must be of equal or greater value[ES1] . You will be required to pay the difference in ticket price if it is greater, but you will not be refunded any difference in ticket price if the ticket price is of lesser value; and
  • You have provided proof of the destruction of the original Tickets, should printed Tickets have been issued.
If Adelaide Fringe approves the exchange, a non-refundable $10.00 exchange fee per transaction is payable by you at the time of exchange. This fee is waived in the event of a cancelled performance. Fringe Fanatic Members are entitled to free exchanges. 

Please note that refunds or exchanges under this Agreement are considered in compliance with the LPA Ticketing Code of Practice and the Australian Consumer Law.

Ticket Information

E-Tickets

All tickets will be issued as e-tickets only. All Adelaide Fringe venues in 2025 will accept e-tickets.
 
Your order confirmation email is your ticket and will feature a QR code or a link to access your Digital Show ticket. Please read all information on your order confirmation carefully, as this will inform you how your venue will admit you or how you will have access to view the Digital Show.
 
Your order confirmation/e-ticket can be presented at the venue on a smartphone or tablet. E-tickets and Digital Show can also be accessed via your ‘MyFringe’ Account on the website.
 
Please do not print your order confirmation unless necessary. Your e-ticket will be accepted in digital form.

Payment

If you are unsure if a payment has gone through on the Adelaide Fringe Website and/or App, please contact Adelaide Fringe by calling our Call Centre on 1300 621 255 or by emailing customerservice@adelaidefringe.com.au  immediately.
 
If payment has been unsuccessful, our customer service team can complete your booking over the phone, subject to availability. 
 
 It is important to note we are unable to provide a refund where you accidentally make a duplicate booking, so if you are unsure, always contact us before proceeding with a secondary transaction.
 
FringeTIX® does not accept AMEX cards. 

Ticket Resale

FringeTIX is the only authorised ticket seller for Shows at Adelaide Fringe. We strongly recommend that you only purchase tickets from the Adelaide Fringe.
 
Tickets may not be re-sold or offered for resale for more than 110% of the original ticket price (excluding transaction fees). If a Ticket is sold or offered for resale in breach of this condition, Adelaide Fringe reserves the right to cancel the Ticket without a refund and the bearer of the Ticket may be refused admission.
 
If you have purchased a Ticket and can no longer attend the Show, you can pass on your ticket or sell it to another person in accordance with the Fair Trading (Ticket Scalping) Amendment Act 2018 (SA). You will be liable for all refunds in the event of a cancellation. If there's a change to the Show you will be responsible for passing this information onto the ticket holder.

Ticket Types and Promotions

Concession Card Holders

Holders of valid concession cards are eligible for Concession price FringeTIX® tickets, where applicable. This includes Seniors Card holders, full-time students and health care card holders. You may be asked to show your valid concession card when purchasing your FringeTIX® tickets, or upon entering the venue and may be denied entry should you fail to supply valid ID relating to your concession.

Companion Cards

All ticketed Adelaide Fringe Shows accept the Companion Card and will issue a free Companion Ticket when purchased with an accompanying paying ticket. Please call 08 8100 2089 (FringeTIX Accessibility line) to make a booking. Alternatively you can register your Companion Card here which will allow you to book your future Companion Card Tickets online. 
 
When Companion Tickets are being purchased over the phone or counter, the ticket seller may ask for the Companion Card number. When attending a Show, the venue staff may ask to see the Companion Card on entry. Failure to present a Companion Card may result in refusal of entry. 
 
Digital Shows do not require a Companion Card ticket to be issued. Your Companion can view the Content with you under your ‘Watch from Home’ Ticket.

BankSA Cardholder 25% Discounts

BankSA Cardholder ticket type offers 25% discount on participating and selected Adelaide Fringe Shows only. BankSA Cardholder ticket bookings must be made via the Website and/or App, Adelaide Fringe Box Office or through the Call Centre. 

BankSA Cardholder 25% off ticket offer is only applicable against full priced tickets and applied to two (2) tickets per Show, per cardholder. Offer is available to new or existing BankSA customers over 18 years old that hold a BankSA issued card. BankSA Cardholder 25% off ticket offer applies to the ticket price, excluding the Transaction Fee. The offer must be redeemed at point of sale and cannot be redeemed in conjunction with any other offers.

Adelaide Fringe and Adelaide Fringe artists reserve the right to cap allocation of tickets available on the BankSA Cardholder 25% off ticket offer. Adelaide Fringe and Adelaide Fringe artists reserve the right to withdraw from the BankSA Cardholder 25% off ticket offer at any point. This does not impact tickets already purchased.

Any bookings for BankSA Cardholder 25% off tickets made without a valid BankSA card will be cancelled if payment cannot be taken successfully.

BankSA cardholder Double Your Fun Pre-Sale

By using or attempting to use the BankSA cardholder Double Your Fun Pre-Sale promotion, you agree to accept and be bound by all standard FringeTIX ticketing terms and conditions in addition to the following.
 
The BankSA cardholder Double Your Fun Pre-Sale promotion is available to verified BankSA cardholders exclusively. The Promotion is available from 9:00am–11:59pm Thursday 5 December 2024 or until the allocation of tickets has been exhausted (whichever occurs first). 
 
Ticket limits and allocations apply across participating events, sessions, and venues. 
 
Once the allocation has been exhausted the BankSA cardholder Double Your Fun Pre-Sale promotion ceases. 
 
The BankSA cardholder Double Your Fun Pre-Sale promotion entitles eligible customers to a 2-for-1 ticket to the same show equal to the Full Price Tickets, applicable to shows with the relevant concession available. The BankSA cardholder Double Your Fun Pre-Sale promotion will not apply to tickets that are not Full Price, nor to the tickets on shows that do not have a Full Price ticket as an option. 
 
The BankSA cardholder Double Your Fun Pre-Sale promotion discount will be a selectable ticket type. If the ticket type does not appear, this indicates that this promotion is not offered on the show. If it has reached its limit, it will produce an error message stating that it is not available. Two (2) tickets per show is the limit for each BankSA cardholder. 
 
Confirmation of BankSA cardholder Double Your Fun Pre-Sale tickets and completion of your order occurs only once you receive your Order Confirmation/Tax Invoice by email from Adelaide Fringe. 
 
The BankSA cardholder Double Your Fun Pre-Sale 2-for-1 ticket price cannot be exchanged, nor the discount applied after the promotional period has ended. In the case of an exchange of a BankSA cardholder Double Your Fun Pre-Sale 2-for-1 ticket (provided terms and conditions are met) the discount of 2-for-1 will not be transferred. The customer may be entitled to exchange but will forfeit the discount on their tickets.
 
In the instance that the terms and conditions are met for a refund, the customer will be refunded in accordance with the amount paid for the tickets[ES1] , not the price before the discount. 
 
The BankSA cardholder Pre-Sale Double Your Fun 2-for-1 offer is non-transferable and there is no cash alternative.

Early Bird Promotion

By using or attempting to use the Early Bird promotion, you agree to accept and be bound by all standard FringeTIX ticketing terms and conditions in addition to the following.
 
Early Bird offer period is available from 9:00am Friday 6 December 2024 until 11:59pm Thursday 12 December 2024 or until the allocation of tickets has been exhausted (whatever occurs first). Once the allocation has been exhausted, the Early Bird promotion ceases.
 
The Early Bird promotion is a 30% discount on Full Priced tickets to applicable and participating shows and sessions only. The Early Bird promotional discount will be a selectable ticket type. If the ticket type does not appear, this indicates that this type is not offered on the show. If it has reached its limit, it will produce an error message stating that it is not available.
 
The Early Bird discounted ticket price cannot be exchanged, nor the discount applied after the Early Bird period has ended. In the case of an exchange of an Early Bird ticket (provided terms and conditions are met), the 30% discount will not be transferred. The customer may be entitled to exchange but will forfeit the discount on their tickets.
 
In the instance that the terms and conditions are met for a refund, the customer will be refunded in accordance with the amount paid for the ticket, not the price before the discount. 
 
Early Bird offer is non-transferable and there is no cash alternative.

Lumo Flash Sale

By using or attempting to use the Lumo Flash Sale promotion, you agree to accept and be bound by all standard FringeTIX ticketing terms and conditions in addition to the following.
 
Lumo Flash Sale offer period is available from 9:00am–11:59pm Tuesday 31 January 2025 or until the allocation of tickets has been exhausted (whichever occurs first). Once the allocation has been exhausted the Flash Sale promotion ceases.
 
The Lumo Flash Sale promotion is a $5 AUD discount upon Full Priced tickets, applicable and participating shows and sessions only. The Flash Sale promotional discount will automatically apply to participating Full Price ticket types with available ticket allocation within the offer period. 
 
The Lumo Flash Sale discounted ticket price cannot be exchanged, nor the discount applied after the Lumo Flash Sale period has ended. In the case of an exchange of a Lumo Flash Sale ticket (provided terms and conditions are met), the $5 AUD discount will not be transferred. The customer may be entitled to exchange but will forfeit the discount on their tickets.
 
In the instance that the terms and conditions are met for a refund, the customer will be refunded in accordance to the amount paid for the ticket, not the price before the discount. 
 
Lumo Flash Sale offer is non-transferable and there is no cash alternative.
 
Confirmation of Lumo Flash Sale tickets and completion of your order occurs only once you receive your Order Confirmation/Tax Invoice by email from Adelaide Fringe. 

Midweek Treat 

By using or attempting to use the Midweek Treat price type, you agree to accept and be bound by these terms and conditions.
 
Ticket limits and allocations apply across participating events, sessions, and venues. 
 
The Midweek Treat ticket type discount will be a selectable ticket type. If the ticket type does not appear, this indicates that this promotion is not offered on the show. If it has reached its limit, it will produce an error message stating that it is not available. 
 
Confirmation of the Midweek Treat ticket type and completion of your order occurs only once you receive your Order Confirmation/Tax Invoice by email from Adelaide Fringe Inc. 
 
The Midweek Treat ticket type cannot be exchanged, nor the discount applied after the promotional period has ended. In the case of an exchange of a Midweek Treat ticket (provided terms and conditions are met) the discount of 25% off Full Priced tickets will not be transferred. The customer may be entitled to exchange but will forfeit the discount on their tickets.
 
In the instance that the terms and conditions are met for a refund, the customer will be refunded in accordance with the amount paid for the ticket, not the price before the discount. 
 
The Midweek Treat ticket type is non-transferable and there is no cash alternative.
 
Whilst every effort is made to ensure details on our website are accurate, products may be listed or be shown incorrectly due to network error. In these circumstances, Adelaide Fringe Inc reserves the right to cancel the transaction. 
 
Adelaide Fringe reserves the right to alter the agreed price if an incorrect price was caused by a software fault, error or malicious attack.

Nunn Dimos Support Act

By using or attempting to use the Nunn Dimos Support Act promotion, you agree to accept and be bound by all standard FringeTIX ticketing terms and conditions in addition to the following.
 
The Nunn Dimos Support Act is a $10 AUD ticket price, applicable on participating shows and sessions only. 
 
Ticket limits and allocations apply across participating shows, sessions, and venues. Once the allocation of Nunn Dimos Support Act tickets has been exhausted the promotion ceases. 

Fringe Insider

In the lead up to the 2025 season, Adelaide Fringe are introducing an arts industry database. This database will be by invitation and application only and will have access to discounted $5 Adelaide Fringe Insider tickets (plus transaction fee) throughout the season.
 
Ticket limits and allocations are set by the presenters of the event. Limits and allocations apply across participating events, sessions and venues.
 
Adelaide Fringe Insider is subject to allocation limits per show and all standard FringeTIX ticketing terms and conditions.
 
Adelaide Fringe Insider is a selectable ticket type. If the ticket type does not appear, this indicates that this ticket type is not offered on the show., If it has reached its limit, it will produce an error message stating that it is not available. Four (4) tickers per transaction is the limit for each eligible customer. 

Fringe Membership

All Adelaide Fringe ticketing Terms and Conditions apply to all tickets purchased, won or gifted through Adelaide Fringe Membership.

Membership 2for1 Ticket Offer

Fringe Membership 2for1 ticket offer is on participating and selected Adelaide Fringe Shows only. Fringe Membership 2for1 ticket bookings must be made via the Website and/or App, Adelaide Fringe Box Office or through the Call Centre. 
 
Fringe Membership 2for1 ticket offer is only applicable against full priced tickets and applies to two (2) tickets per Show, per Membership. Fringe Membership 2for1 ticket offer applies to the ticket price, excluding the Transaction Fee. The offer must be redeemed at point of sale and cannot be redeemed on preview days or in conjunction with any other offers.
 
Fringe Fanatic Members ($49 tier) have an uncapped allocation of 2for1 ticket offers within the Fringe season dates, on participating Shows while stocks last.
 
Fringe Mate Members ($35 tier), previously called Standard Membership, are allocated five (5) 2for1 ticket offers within the Fringe season dates, on participating Shows while stocks last.
 
Once a Member redeems a 2for1 ticket offer to a specific Show they are not able to book another 2for1 ticket for that same Show. 
 
Adelaide Fringe and Adelaide Fringe artists reserve the right to cap allocation of tickets available on the Fringe Membership 2for1 ticket offer. Adelaide Fringe and Adelaide Fringe artists reserve the right to withdraw from the Fringe Membership 2for1 ticket offer at any point. This does not impact tickets already purchased.
 
Any bookings for Fringe Membership 2for1 tickets made without a valid Fringe Membership will be cancelled if payment cannot be taken successfully or you cancel your Membership before payment is taken.
 
In the case of an exchange of tickets, Adelaide Fringe is under no obligation to offer a Membership discount if the new performance has exhausted its allocation of Fringe Member tickets.
 
Further details on the Fringe Membership options are available here.

Member Competitions and Giveaways[ES1] 

In the event that for any reason whatsoever a winner does not claim the prize within the outlined timeframe, the winner will automatically forfeit any right or interest in the prize.
 
In the absence of a listed date, winners will have 5 business days to claim their prize from the date the winner is announced.
 
It is a condition of accepting the prize that the winner must comply with all the conditions of use of the prize and the prize supplier’s requirements.
 
Prizes and giveaways are not transferable and cannot be exchanged or redeemed for cash.
 
All tickets and prizes won or received via Fringe Membership are the responsibility of the Show organiser, artist or promoter and are non-refundable or exchangeable. It is not the responsibility of Adelaide Fringe, if a Show is cancelled, to provide a refund or offer a new prize to the winner.

Purchase of Membership

The purchase of a Fringe Membership scheme covers the member for one year from the purchase date.
 
Fringe Membership is non-refundable and non-transferable. Purchase of a Membership will incur a $4.80 transaction fee (charged on the Adelaide Fringe Website and/or App, or when making a purchase through the FringeTIX Call Centre and at FringeTIX Box Offices).
 
All sales of Fringe Memberships are final. Once a membership has been purchased, a renewal cannot be processed until 6 months from date of purchase.
 
A one-off payment of $35.00 AUD per year is required to become a Fringe Mate Member or $49.00 AUD per year to become a Fringe Fanatic Member. This can be purchased on FringeTIX, through the Call Centre or at any Adelaide Fringe Box Office.
 
Fringe Mate Members have the option of upgrading their membership to become a Fringe Fanatic Member for a fee of $15.00 AUD. In this instance, the expiry date for the Fringe Fanatic membership will remain as the same date (one year from the purchase date) of the original Standard Fringe Membership.
 
Your Fringe Membership is a digital membership. Your Fringe Membership number is your Booking Reference Number displayed when you purchased your Membership (also contained in your confirmation email). Membership details are also accessible in the ‘MyDetails’ section of your MyFringe account at www.adelaidefringe.com.au 
 
Fringe Membership collects your personal information in order to provide you with the most relevant information and to contact you in relation to any Show cancellations, in accordance with our Privacy Policy. If you fail to supply sufficient and appropriate contact information, Adelaide Fringe is not responsible for failure to contact you.

Member Benefits and Discounts

Adelaide Fringe reserves the right to make alterations to the Fringe Membership scheme and its benefits from time to time and without prior notice.
 
Adelaide Fringe reserves the right to offer promotions, benefits or competitions to select members and categories at any time.
 
Member deals, discounts and offers are not eligible to be backdated and are only valid for the promotional period or until Adelaide Fringe states the offer has ended or a capacity has been reached.

Website and App Content, Service and Accounts

Website and App Content and Service

Adelaide Fringe may at its discretion and without giving notice alter, remove or suspend any part of the Website, App and any Content.
 
While we aim to ensure all information on the Website and App is up-to-date, details may change from time to time.
 
You are not allowed to, and agree not to, circumvent, disable, fraudulently engage with, or otherwise interfere with any part of the Website, App or Content (or attempt to do any of these things).
 
We do not warrant uninterrupted, fault-free or error-free Services or use of the Website and App, including viewing of any Digital Show.
 
The Website and App may contain links to other websites, content or services, including to any Digital Platform. We do not warrant that the links, or any content to which they link, will be functional, accurate, secure or up-to-date and you use any other website or content at your own risk and you agree to comply with the terms and conditions applicable to that website or service.

Accounts

To use some Services on this Website and/or App, including purchasing tickets or accessing Digital Shows, you must create an Adelaide Fringe online account (Account). To do so, you must have an email address. By creating an Account, you agree to receive notices from Adelaide Fringe at this email address.
 
You must be at least 18 years of age (or the applicable age of majority in your jurisdiction) to create an Account. If you are under 18 years of age but at least 13 years old then you may present this Agreement to your parent or legal guardian and they may create an Account on your behalf.
 
You are responsible for the security of your username and password. You are responsible for all activity that occurs under your Account, including unauthorised activity.
 
You must safeguard the confidentiality of all your account credentials. If you are using a computer that others have access to, you must log out of your account after each session. If you become aware of unauthorised access to your Account, you must change your password and notify us immediately.
 
Adelaide Fringe may, at its discretion and at any time, suspend an Account without prior notice.
 
If you register with the Website and/or App on behalf of another individual, you must ensure that the other person is aware of and agrees to this Agreement, and you warrant that you have done so and are authorised to bind that other person. 
 
You are responsible for the security and proper use of all passwords and links in relation to your Account and must take all necessary steps to ensure that all passwords and links are kept confidential and are used properly and not disclosed to unauthorised people. You will be responsible for all activities (including viewings of Digital Shows) using your Account. You must inform Adelaide Fringe immediately if you have any reason to believe that any passwords/URLs in relation to your Account have become known to someone not authorised to use it or if any passwords are being or likely to be used in an unauthorised way.
 
In the unusual circumstance that a customer does not have an email address and is issued a ticket at the box office or the call centre, you acknowledge that Adelaide Fringe will not be required to contact the ticket holder in the case of any event changes or cancellations. Adelaide Fringe will not be held responsible for providing a remedy when information is missed by the customer because an email address is not provided.

Disclaimers and Liability

Australian Consumer Law provides certain statutory guarantees for consumers which cannot be excluded. Nothing in these terms and conditions modifies or excludes those guarantees.
 
We seek to protect your information from unauthorised access, use and disclosure using appropriate physical, technical, organisational and administrative security measures. However we do not guarantee that our Website or App or any third party website linked to our Website or App is free from viruses or other material that could affect your device.
 
You acknowledge that your access to and use of this Website, App and Content (including the Digital Platform and Digital Shows) is at your own risk and you will make decisions about what content is appropriate for you. 
 
To the extent permitted by law, and unless otherwise provided for under this Agreement, Adelaide Fringe will not be responsible or liable for any loss, damage or injury in connection with this Agreement, arising from matters outside the control of Adelaide Fringe, including but not limited to:
  • your access to and use of the Website, App or any related Content or information;
  • your attendance at or viewing of any Show;
  • your access to and use of the Digital Platform and Digital Shows;
  • your negligent acts or omissions;
  • any pre-existing medical condition of yours.
  • your breach of this Agreement;
  • your non-compliance with a third party’s terms and conditions; or
  • your reliance on reviews or opinions about Shows and performers.
You should make your own further enquiries before deciding whether a Show is suitable.
 
You are responsible for your personal possessions such as bags, mobile phones and other items you carry with you to venues.
 
Adelaide Fringe does not guarantee that the Website, App or any Content, service or feature of the Website and/or App (including the Digital Platform and Digital Shows) will be uninterrupted or error-free, or that any defects will be corrected.

Termination

Adelaide Fringe has the right to terminate your access to the Website and App at any time, without notice, for any reasons, including without limitation, breach of this Agreement.
 
Without limiting the above, Adelaide Fringe has the right to terminate your access to any or all of the Digital Platform at any time, without notice, if Adelaide Fringe has reason to believe that you are not using the Digital Platform as an individual consumer but are using it as an institution, or otherwise are in breach of this Agreement.

Fringe Vouchers

As of 9 May 2023, all Fringe vouchers are valid for three years from the date of purchase (unless otherwise stated). 
 
Vouchers can be redeemed on any Show, merchandise, Memberships or donations to Arts Unlimited®.
 
Vouchers will not be replaced if lost or stolen. Please treat your voucher as if it were cash, they cannot be re-issued and Adelaide Fringe takes no responsibility if your voucher is misplaced and is then redeemed by another customer.
 
If you purchased a ticket to a Show with a voucher and you are entitled to a refund, your refund will be automatically returned to a replacement voucher. This voucher sits against your account and can only be redeemed by you. In this instance you will receive a new voucher code.
 
Vouchers cannot be redeemed for cash.

Show Information

Latecomers

Venue and Event staff reserve the right to deny entry to a Show if you arrive late. Many Shows have a strict no-latecomer policy and no refunds will be issued if you are denied entry. Latecomer policies are in place to prevent disruption to the performers and other audience members and are at the discretion of the Venue or Presenter. Shows will endeavour to commence at the advertised time, please ensure you are at the Show well in advance of the performance start time.
 
Digital Shows may also have a strict no-latecomer policy and refunds will not be issued if you fail to access the Digital Platform at the required Digital Show start time.

Ratings and Content Warnings

Adelaide Fringe is an open access festival and does not see or curate any of the Shows prior to the festival. All Shows and Digital Shows are self-rated by the Artists or Producers or Presenters associated with a Show. Adelaide Fringe does not take any responsibility for an incorrect rating, or unsuitability of a Show.
 
Unless a Show is categorised as a Kids and Family Show or tagged as Family Friendly, the content may not be suitable for all ages. It is your responsibility to check the suitability of a Show for any children for whom you are purchasing tickets. This includes when purchasing tickets at a Box Office or through the Call Centre.
 
The venue which you are attending reserves the right to request proof of age identification before permitting entry into a Show, and may deny entry if the work is not deemed suitable for children. 
 
Some venues may have liquor licensing in place that does not allow under 18s entrance past a certain time, even if accompanied by an adult. If unsure, you are advised to contact the venue.
 
The rating 18+ is strictly restricted to patrons 18 or older. This could be due to content of the Show or liquor licensing regulations at the venue. If you purchase a ticket that is for an 18+ performance and you are denied admittance, you will not be refunded the ticket price. 
 
Dissatisfaction with the content or rating of a Show or Digital Show does not entitle the customer to a refund.
 
Every effort has been made to ensure the accuracy of the program and its details, however Show details, prices and ratings are subject to change wherever necessary and without notice.

Digital Platform and Digital Shows

By purchasing a ticket for a Digital Show, you are granted a personal, non-exclusive, non-transferable, and non-sublicensable right to view, rent, subscribe to, and stream the Digital Show through the Digital Platform. This right is subject to any conditions specified by the Presenter or Adelaide Fringe at the time of purchase.
 
Adelaide Fringe (including if requested by the Presenter) reserves the right to disable your Account or access to the Digital Platform or any Digital Show at any time if, in Adelaide Fringe’s or the Presenter's opinion, you have failed to comply with any of the provisions of this Agreement.
 
The Digital Platform and any Digital Shows access through it are for your own personal and non-commercial use only. You are prohibited from:
 
(a) using the Digital Platform or Digital Shows for educational or commercial purposes
 
(b) accessing the Digital Show on any device that you do not own or control
 
(c) distributing or making the Digital Show available over a network where it could be used by multiple devices simultaneously
 
(d) copying, decompiling, reverse engineering, disassembling, attempting to derive the source code of, modifying or creating derivative works of the Digital Show or Digital Platform, or any part thereof, except as expressly permitted by this Agreement or applicable law.
 
No part of the Digital Platform or any Digital Show may be copied, reproduced, or monitored using any automatic device or manual process, nor may you circumvent or modify any security technology or software that is part of the Digital Platform.
 
You indemnify Adelaide Fringe and the relevant Presenters from any liability, damage, losses, or reasonable costs arising from your breach of this Agreement in connection with your use or access to the Digital Platform or Digital Shows.
 
If you choose to access the Digital Platform or Digital Shows from locations outside Australia, you do so at your own risk and are responsible for compliance with local laws.

Cancellation and Refund Policy for Digital Shows

Subject to your consumer rights under the Australian Consumer Law, all sales of Tickets to Digital Shows are final and all charges from those sales are non-refundable unless faulty. Due to the nature of the Digital Platform and Digital Shows, it is not possible to cancel your purchase once Adelaide Fringe has sent you an email confirmation of your purchase to a Digital Show. 
 
The purchase of a Digital Show Ticket ‘Watch from Home’ does not entitle you admission into a live (in person) performance and will not be refunded in the case of purchasing the incorrect ticket type.
 
You shall be entitled to notify Adelaide Fringe of any faulty Digital Show streamed by you within 24 hours of the purchase of the Digital Show. Adelaide Fringe shall permit you to stream the same Digital Show in replacement of the original faulty Digital Show at no cost if in its reasonable opinion Adelaide Fringe deems the original Digital Show to be corrupt, malfunctioning or inoperable on your system. Adelaide Fringe may contact Presenters to correct the issue, but there is no guarantee that this will be rectified.

Access to View Digital Shows

While we endeavour to ensure that the Digital Platform is normally available 24 hours a day, we cannot be held responsible if for any reason the Digital Platform is unavailable at any time or for any period.
 
Access to the Digital Platform may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
 
You are responsible for obtaining Internet access to the Digital Platform from where you are in order to use the Digital Platform and view any Digital Show. We cannot be held responsible for your failure to access or use the Digital Platform from any location or browser. Any access fees incurred in reaching the Digital Platform (e.g. dial up charges) and any equipment necessary to access the Digital Platform and view any Digital Show are your responsibility.
 
Owing to the nature of the Internet and the fact that your access to the Digital Platform involves functionality outside our control, we cannot be held responsible for technical problems that you may experience with the Digital Platform.
 
We do not guarantee that the Digital Platform and any Digital Show will be compatible with your computer or systems. While we try to provide the Digital Platform using all reasonable care, we cannot be held responsible for any corruption or loss of data held on your computer, or any damage caused to your computer resulting from your use of the Service.

Venue Information

Conditions of Entry

A Presenter or Venue Manager may refuse you entry to the Venue or evict you from the Venue subsequent to entry on valid grounds which include, but are not limited to, any of the following circumstances:
 
(a) where you cannot produce a Ticket for the Show;
 
(b) where you produce a Ticket that has been handled or dealt with in a way that is contrary to this Agreement
 
(c) where you cannot produce proof of your concession entitlement where a concession Ticket has been purchased;
 
(d) where you produce a Ticket that is identified by the Presenter or Venue Manager as having been sold by a Reseller in breach of this Agreement or the Ticket is an invalid or fake Ticket;
 
(e) where you refuse to comply with reasonable directions of the Venue Manager or Show organiser that are reasonably required to provide a safe environment for workers and other patrons or to comply with relevant laws and government directions or orders;
 
(f) where you have in your possession and/or refuse to surrender to the Venue Manager’s staff any prohibited object or article including but not limited to dangerous items, photographic or recording equipment or food or alcohol that is not permitted to be brought into or used in that Venue;
 
(g) where you behave in a manner which causes or may cause property damage or that threatens or may threaten the safety of performers, other consumers or any other persons, including as a result of intoxication;
 
(h) where you behave in a manner that unreasonably interferes with other consumers’ enjoyment of the Show, including through the use of cameras, mobile phones, personal computers, paging devices or other electronic devices;
 
(i) where you otherwise breach this Agreement; or
 
(j) where you refuse to remain in the area or seat designated on your Ticket.
 
(k) where you do not abide by the Venues rules and policies
 
No audio or video recorders or cameras may be taken into a venue or used without permission of the Show organiser and venue management by prior arrangement. A breach of this condition may lead to the confiscation of all equipment and removal of the patron from the venue. Mobile phones taken into a venue may not be used for the purpose of recording the show, unless permission is granted by the presenter.
 
No drugs, weapons, food, glass containers, umbrellas or lasers may be taken into a venue.
 
Some venues have no alcohol or non-smoking restrictions. Refer to conditions of entry at the venue.
 
The Show organiser reserves the right to film, video, record, photograph, broadcast or telecast the Show and you consent to the use of any image or recording taken of you, and anyone for whom you are responsible, while at a Show. We are not obliged to use, broadcast or provide to you any such recording.

Fringe eNews sign up

By signing up to Adelaide Fringe eNews, you are giving Adelaide Fringe permission to send you information related to Fringe and other third parties. 
 
Once subscribed to our eNews database, you will receive news and information about Adelaide Fringe events, achievements and campaigns. 
 
In each eNews edition, there will be an unsubscribe button. If you wish to discontinue receiving eNews from us, simply click unsubscribe and you will be permanently removed from our database. 
 
Please note that once you unsubscribe you will have to manually sign yourself up to our database again if you ever wish to re-subscribe. 

Arts Unlimited® Donations

Donations at point of sale

All donations over $2.00 are tax deductible and your order confirmation is your receipt. All donations are non-refundable.
 
By donating to Arts Unlimited® at the time of ticket purchase you agree to be contacted by Adelaide Fringe in regards to Arts Unlimited® fundraising campaigns, including but not limited to, contact by email or phone. 

Recurring Donations

By setting up a recurring donation to Arts Unlimited®, you authorise Adelaide Fringe to instruct the financial institution that issued your card to process payments from your account in line with your agreement with Adelaide Fringe. 
 
You agree to recurring donations, with the understanding that their frequency and amount may vary, as detailed in your agreement with Adelaide Fringe. You can choose for recurring payments to occur monthly, quarterly or annually.
 
When setting up your recurring donation, you are given the option to help cover the Stripe servicing fees based on the amount you donate. This amount is calculated at 1.4% your chosen donation amount. If you choose to help cover the servicing fees, you will continue to be charged this amount in every recurring donation. 
 
You can check your total at any time through the Stripe Customer Portal. You can access the Stripe Customer Portal in your MyFringe account or here.
 
Recurring donations will occur on an ongoing basis with no set end date.
 
Recurring donations to Arts Unlimited® can be updated or cancelled at any time through the Stripe Customer Portal. 
 
All donations are non-refundable and cannot be exchanged for cash.