Things to Know

Getting Your Tickets, Vouchers and Merchandise

Tickets, vouchers and merchandise can currently be posted direct to your letterbox for $3.25.

Once our FringeTIX Box Office and Self-Collection Points open on December 8 you can collect them from us for free!

Self-Collection Points

Self-Collection Points are unstaffed ticket collection points. Buy your tickets online and pick them up whenever you like! Simply swipe the barcode of the credit card you used to purchase the tickets and receive them straight away! 

Did you pay with a voucher? If it was a split payment paid in part with credit or debit card you can self-collect. If the total was paid with a voucher please visit the CBD FringeTIX Box Office to collect. 

Booking Fees and Credit Card Surcharge

A FringeTIX customer booking fee is included in the advertised ticket price.

Please note, all online transactions incur a $1.50 Web Transaction Fee. Payments made over the phone or at a Box Office will incur no additional fees.

Exchanges and Refunds 

All Fringe tickets are non-refundable and non-exchangeable. 

You are required to acknowledge and accept these Terms and Conditions as part of the transaction process. However, if an event is cancelled or event particulars change and result in your being unable to attend, you are entitled to a refund or exchange. 

Adelaide Fringe adheres to the Live Performance Australia Ticketing Code of Practice, which you can read here.

Contacting You

Please make sure the personal details that you enter are correct and up to date. If the particulars of an event that you have purchased tickets for change, we need to be able to get in contact with you. We will not be held responsible for failing to contact you with updated event information.

More Questions?

Check out our full FAQs for more info.